Senior CS Compensation Analyst

About the Role

Klaviyo is hiring a Senior CS Compensation Analyst to support incentive compensation administration and continuous improvement for its Customer Experience organization. The posting describes this as a mid-level opportunity to build expertise in compensation operations while gaining exposure to sales operations, finance, and systems.

• Location: Boston; hybrid, three times per week.
• Reports to: Senior Manager, GTM Incentive Compensation.
• Travel: Up to 10%, coordinated in advance, for onboarding, client or partner work where applicable, team meetings, and industry events.

The GTM Incentive Compensation team owns incentive program design, governance, administration, and operational integrity across the go-to-market organization.

Responsibilities

Customer Experience Compensation

• Own CX compensation plan design, crediting data logic, expected commission expense modeling, and inquiry resolution.
• Administer monthly and quarterly incentive calculations, ensuring accurate and timely payouts.
• Apply crediting logic and plan rules consistently; flag exceptions for review.
• Maintain plan documentation, quota and target records, and payee assignments.
• Partner with CX leaders to explain plan rules and payout calculations.

Inquiry Resolution

• Serve as a first point of contact for compensation inquiries and disputes through ticketing systems, resolving issues within SLA.
• Investigate discrepancies by tracing transactions through Salesforce and underlying data sources.
• Escalate complex or policy-level questions with clear context and recommendations.

Reporting, Analytics, and Modeling

• Build and maintain Tableau/Looker dashboards and reports tracking attainment, payouts, and plan performance.
• Write SQL queries to retrieve, validate, and reconcile compensation and transaction data.
• Support financial modeling and scenario analysis for plan changes, budgeting, and accruals.
• Identify data quality issues and partner with Systems teams on fixes and process improvements.

Cross-Functional Support

• Support planning cycles, including plan rollouts, quota loading, and documentation.
• Partner with Systems and Finance on process improvements, automation, and audit and controls work.
• Contribute to operating cadences and documentation standards across GTM functions.

Qualifications

• 3–5 years of compensation experience on sales/revenue operations or finance teams.
• SQL experience required, including querying and validating data from multiple sources.
• Experience with Salesforce or a comparable CRM, and compensation management tools.
• BI/reporting tools such as Tableau or Looker and ETL tools such as Python or Alteryx preferred.
• Strong modeling skills using advanced Excel/Google Sheets; financial or compensation modeling experience is a plus.
• Excellent written and verbal communication, including explaining compensation logic to nontechnical stakeholders.
• High attention to detail and strong organizational skills; queue or ticket-volume management experience is a plus.
• Comfort collaborating with CX leaders, Systems, Operations, and Finance.
• Ownership, follow-through, curiosity, problem-solving, and the ability to build stakeholder trust.

Compensation and Benefits

• Annual US base salary range: $96,000–$144,000. Offers depend on job-related skills, experience, education or training, and location.
• Total compensation may include annual cash bonus participation, variable compensation for sales and customer success roles, equity, and sign-on payments, subject to eligibility.
• Health, welfare, and wellbeing benefits are available based on eligibility.

Application and Interview Rules

• Candidates participating in interviews must adhere to Klaviyo’s guidelines for using AI during the interview process. Responsible AI use includes privacy, security, bias awareness, and human oversight. Accommodations are available as needed.
• Submitting an application constitutes consent to personal-data processing under Klaviyo’s Job Applicant Privacy Notice.
• Klaviyo will not request payment, bank details, or personal financial information during the application process. Verify postings through the official career site and be cautious of unsolicited outreach or non-company email addresses.
• Massachusetts law prohibits requiring or administering a lie detector test as a condition of employment or continued employment.