Principal Software Engineer- Agentic Customer Care

About the Role

We are looking for a Principal Software Engineer to join our Safety Experience team within the Trust & Safety organization. In this role, you will revolutionize Roblox users' perception of safety by developing agentic applications and complex technical solutions at scale.

Responsibilities

• Design and build agentic workflows and technical solutions for both customer-facing applications and internal use cases.
• Stay familiar with recent trends in LLMs and develop innovative solutions and features for the chatbot, while optimizing for cost.
• Influence the team's roadmap and long-term strategy in collaboration with product, operations, and other cross-functional stakeholders to develop the next generation of safety experience.
• Provide technical leadership, influencing decisions within and beyond the pod.
• Mentor junior engineers to strengthen their technical skills and support their professional growth.

Qualifications

• A Bachelor's degree in Computer Science or a related field, with a minimum of 8 years of hands-on experience (graduate degree highly preferred).
• Proven experience developing innovative solutions using LLMs is required.
• Extensive experience with modern programming languages such as C#, Java, Python, or similar, with a strong emphasis on writing efficient, maintainable, and scalable code.
• In-depth knowledge of contemporary software design patterns, including microservice architecture, RESTful APIs, and Remote Procedure Calls (RPC), with a proven track record of building robust and scalable systems.
• Demonstrated ability to develop end-to-end solutions for complex technical challenges, collaborating across multiple teams from conception through launch.
• Prior experience in machine learning is helpful.