AI Outcomes Manager, Strategic Tech

About the Role

Join Anthropic's Customer Success team in a high-visibility and high-impact role driving AI adoption across a small number of strategic accounts in our Enterprise Tech segment. As our dedicated Outcomes AI Manager for Strategic Tech Customers, you’ll be their partner and trusted advisor helping them harness the full potential of all our Claude capabilities — API, Claude Code, Cowork, and other surface areas.

You'll work with a book of global technology leaders to actively deploy AI and reshape the technology landscape, drawing on both business acumen and technical expertise to serve as a strategic advisor throughout their journey.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers in complex, matrixed organizations; understand their business and objectives and identify opportunities for optimization and expansion
• Own customer operations across the lifecycle of each account, maintaining a structured operational assessment (customer readiness, operational health, strategic alignment, enablement strategy, adoption intelligence) that grounds comprehensive account and success plans and Executive Business Reviews
• Become an expert in Anthropic's products across API, Claude Code, and Cowork, understanding technical nuances and best practices to guide customers to the right solutions
• Leverage deep knowledge of each customer to proactively drive consumption planning, develop credible ROI hypotheses, and quantify outcomes
• Monitor usage patterns and identify optimization opportunities across Claude surface areas to drive full value from contracted commitments
• Serve as the customer’s thought partner, enhancing knowledge of Claude products by socializing Anthropic’s product roadmap, driving awareness of new products, and engaging Product PMs
• Develop and execute change management strategies to drive end-user adoption and maximize value within customer organizations (Train the Trainer programs, Center of Excellence development, organizational enablement)
• Ruthlessly prioritize across the account's many business units and workstreams, building programmatic, repeatable motions

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or Strategy Consulting
• Experience working with F500 technology companies, SaaS platforms, or digital-first businesses at the executive level
• Understanding of leading organization-wide change or adoption programs (multiple functions, hundreds of users) requiring C-suite sponsorship
• Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer proactively and builds consensus
• Passion for AI and interest in responsible development of advanced systems; hands-on experience building with Claude Code, automating workflows with agents, skills, and tooling
• A knack for bringing order to chaos and an enthusiastic "roll up your sleeves" mentality