Senior Business Systems Analyst

About the Role

Business Systems drives efficiency across Datadog through business process analysis, systems automation and integrations, AI agent and MCP development, and vendor/software review. The team is embedded in cross-functional initiatives across People, Finance, GTM, Legal, Recruiting, and Technical Solutions — translating ambiguous business problems into scoped, buildable solutions and owning delivery end-to-end.

Each Senior Business Systems Analyst (BSA) will own a cluster of business functions end-to-end, acting as an internal product manager for their domain. There are two openings covering different domains:

• People, Recruiting, Legal
• Finance, GTM, Procurement

Senior BSAs leverage agentic tools for data aggregation and context gathering while serving as the critical human-in-the-loop layer — owning business context, validating use cases, managing stakeholder relationships, and making strategic judgment calls.

What You'll Do

• Discovery and scoping: Translate ambiguous asks from business stakeholders into well-defined requirements that Business Systems Engineers can build against.
• Cross-functional visibility: Identify dependencies, downstream impacts, and integration considerations that requesting teams miss.
• Proactive opportunity identification: Develop deep domain knowledge to identify automation and AI opportunities before they become inbound requests.
• Stakeholder relationship ownership: Serve as the primary point of contact for your domain, reducing ad hoc consultations.
• Systems and governance: Review system configuration, data integrity, and vendor fit within your domain; maintain documentation (process diagrams, system flows, user guides); ensure compliance with security and privacy standards (e.g., GDPR, SOX).

Who You Are

• Prior experience as a Business Systems Analyst or in a similar role, ideally within a high-tech or SaaS environment.
• Experience owning a business domain end-to-end; comfortable operating like an internal product manager.
• 4+ years as a business system administrator (e.g., NetSuite, Salesforce, Workday, Zendesk) or a business systems analyst leading complex, cross-functional projects.
• 4+ years managing multiple projects simultaneously and formulating business design documents.
• Proven track record using AI/agentic tools for data aggregation and context-gathering, and turning business processes into agentic or automated workflows.
• Experience managing projects with multiple stakeholders and complex integrations.
• Familiarity with security, privacy, and compliance standards (e.g., SOX, GDPR, SOC, ISO).
• Comfortable deciphering technical documentation (e.g., API documentation) and translating business to technical requirements.
• Domain exposure:

- *People, Recruiting, Legal domain:* HRIS/ATS/contract lifecycle systems (e.g., Workday, Greenhouse) and cross-functional dependencies.
- *Finance, GTM, Procurement domain:* Financial systems, deal desk, or procurement tooling (e.g., NetSuite, Salesforce, Zendesk, Zip) and downstream data integrity implications.

Export Control Requirements

To conform to US export control regulations, candidates should be eligible for any required authorizations from the US government.