Senior IT Systems Administrator

About the Role

As a Senior IT Systems Administrator, you will provide hands-on IT support for the Bay Area office and support employees across the AMER and EMEA regions — administering the macOS endpoint environment, identity and access platform, and core SaaS applications. This is a hands-on senior individual-contributor role combining employee support with systems administration, asset lifecycle management, security compliance, vendor coordination, process improvement, and IT project delivery. The role requires in-person presence 5 days a week at the Santa Clara office.

What You'll Do

IT Support and Service Delivery

• Provide Tier 1 and Tier 2 support for employees across AMER and EMEA, resolving incidents and service requests within agreed service levels.
• Serve as an escalation point for complex endpoint, identity, application, and connectivity issues.
• Support employees through Slack, Zoom, email, and approved remote-support tools.
• Identify recurring issues and develop documentation, self-service resources, and long-term solutions that reduce repeat requests.

Systems and Access Administration

• Administer Jamf, Okta, VPN, DLP, Google Workspace, Microsoft 365, Slack, Zoom, Adobe, and other approved business applications.
• Manage user accounts, application access, groups, SSO, MFA, and related identity-management workflows.
• Support onboarding, internal transfers, and offboarding by ensuring accounts, access, and equipment are provisioned or removed accurately and on time.
• Support periodic access reviews and provide evidence for applicable security and audit requirements.

Endpoint and Asset Lifecycle Management

• Own the lifecycle of laptops, mobile devices, and other IT assets — procurement, configuration, deployment, maintenance, recovery, and secure decommissioning.
• Configure and support macOS devices through Jamf, including enrollment, application deployment, policy management, and compliance monitoring.
• Coordinate warranty support, repairs, replacements, and hardware recovery with employees and vendors.

Workplace Technology & Global Operations

• Provide hands-on technology support for the Bay Area office, including workstations and conference-room technology.
• Coordinate with vendors and internal partners during office changes, technology upgrades, or new workplace setups.
• Partner with the EMEA managed-service provider on timely support, device delivery, and asset recovery.
• Manage hardware and service-provider relationships, monitoring delivery quality and escalating issues when required.

Process Improvement and Projects

• Use ticket trends, SLA performance, employee feedback, and asset data to identify service and process improvements.
• Identify opportunities to automate repetitive IT workflows.
• Lead assigned IT projects from requirements gathering through implementation, documentation, and adoption.

Qualifications

Minimum Qualifications

• 5+ years of relevant experience in corporate IT support, systems administration, or IT operations.
• Hands-on experience administering macOS endpoints in a corporate environment, with strong experience in Jamf or a comparable MDM platform.
• Experience administering Okta or another enterprise identity provider.
• Experience supporting business applications such as Google Workspace, Microsoft 365, Notion, Linear, Slack, and Zoom.
• Experience managing employee onboarding, offboarding, access provisioning, and hardware lifecycles.
• Experience working through an IT service-management or ticketing system against defined service levels.
• Strong troubleshooting and analytical skills, and the ability to manage competing requests while meeting deadlines.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience working in a distributed, high-growth, or startup technology environment.
• Experience supporting office networks, conference-room technology, and workplace IT systems.
• Experience managing vendors, managed-service providers, and international hardware logistics.
• Familiarity with SOC 2, ISO 27001, or comparable security and compliance environments.
• Experience automating IT workflows through scripting, APIs, or workflow-automation tools.
• Relevant Jamf, Okta, Apple, ITIL, or CompTIA certification.