AV Engineer, Platform & Automation

About the Role

As an AV Engineer focused on Platform & Automation, you'll build and own the software layer of Anthropic's collaboration systems — the tools, integrations, and engineering practices that let a small AV team support a fast-growing global office portfolio. Our rooms, event spaces, and broadcast systems are increasingly managed through APIs and code: device management platforms, DSP and control systems, conferencing administration, ticketing, and paging. Your job is to turn that surface into reliable, team-owned tooling, and to bring software engineering discipline to how we build and maintain it.

You can expect a lot of your time writing, shipping, and operating code — fleet health monitoring, automated room testing and ticketing, integrations between our AV platforms and IT systems, and the internal tools that AV Engineering, AV Operations, and Events rely on every day.

Responsibilities

• Design, build, and ship internal tools and integrations that monitor, test, and manage AV and collaboration systems across every office
• Develop fleet health monitoring and automated room testing that catch failures before users report them and open actionable tickets automatically
• Build integrations across device and platform APIs — Q-SYS (including plugins and Lua control scripts), Logitech Sync, Google Meet hardware, digital signage; and IT systems such as Jira, Slack, PagerDuty, and Google Workspace
• Automate repetitive operational work: provisioning, configuration baselines, drift detection, certificate renewal, and asset data — with code others can read, test, and maintain
• Own administration and lifecycle of the software platforms behind the AV estate, including firmware and software release management with staged rollouts and rollback plans
• Operate internal tools as production services, with monitoring, alerting, service metrics, and runbooks, on team-owned repositories and service identities so nothing depends on one person
• Establish the team's engineering practices: source control, code review, testing, CI/CD, and release — and bring AV configuration under version control, with standards set for integrator deliverables and acceptance verified before changes land
• Enable AV Engineers, Operations Specialists, and Production staff to contribute safely through templates, guardrails, and review paths built for non-developers
• Partner with Security, IT Engineering, and Network on least-privilege API access, secrets management, and integration with enterprise standards
• Gather requirements from AV Operations, Events, and AV Engineering, prioritize the tooling roadmap by operational impact, and decide where to build, buy, or push a vendor to close a gap

Qualifications

Minimum Qualifications

• 10+ years of experience across AV, collaboration, or IT systems engineering, including 4+ years writing, shipping, and maintaining production code that other people depend on
• Fluency in at least one general-purpose language: Python, Lua, Go, TypeScript, or similar — and comfort with shell scripting
• Engineering fundamentals practiced by default: Git-based workflows, code review, automated testing, CI/CD, logging, and observability
• Strong understanding of how AV and collaboration systems work: DSP and control, conferencing platforms, room devices, signal flow, AV-over-IP
• Experience building integrations against REST APIs, webhooks, and vendor SDKs, including handling auth, rate limits, pagination, retries, and partial failure
• Track record of owning a tool or service in production over time, including maintenance, troubleshooting, and handoffs
• Experience defining engineering practices for a team, especially one where most contributors aren't developers
• Ability to turn operational pain into well-scoped tooling and prioritize effectively

Preferred Qualifications

• Q-SYS Lua scripting and plugin development
• Logitech Sync and CollabOS, and Google Meet hardware administration through Google Admin console and Admin SDK
• Google Workspace APIs, GCP (Cloud Run, Cloud Scheduler, Pub/Sub, Secret Manager), and Terraform or other infrastructure-as-code
• Jira, Slack, and PagerDuty APIs and automation
• Crestron, Extron, or other control system programming
• Dante, AES67, NDI, and network fundamentals for AV-over-IP (multicast, VLANs, QoS)
• Experience building with LLMs (agentic automation, LLM-assisted internal tools, or MCP integrations)
• Monitoring and alerting stacks such as Prometheus and Grafana, and containerized deployment
• Q-SYS Level 2, CTS, or equivalent demonstrated capability

Location & Logistics

• Role is based in San Francisco, CA or New York City, NY office (expected in office 50% of the time)
• Up to 4 weeks of domestic and international travel annually