Global AV Events and Production Engineer

About the Role

Fastly is seeking an AV (Audio-Visual) Events and Production Engineer to elevate company event experiences — someone who can both keep day-to-day AV reliable and build a long-term program for Fastly's global AV footprint as we scale.

This role supports the operation of the company's voice, wire, and computer data services. Maintains documentation on network configuration, mapping, processes, and service. Conducts research on network products, services, protocols, and standards. Troubleshoots problems, configures and tests networks. May install and repair new and upgraded voice/wire systems, data terminals, and networks.

What You'll Do

• Provide on-site AV support and live streaming for company events — All Hands, Sales Kickoff, Company Kickoff, QBRs, Exec Summit, and more
• Work on the design, installation, and configuration of AV systems across our global office footprint, partnering with Workplace on new builds, upgrades, and decommissions
• Collaborate with external AV vendors for customer-facing events, and provide support to our Communications and Events team
• Develop and maintain AV standards, documentation, and training so the broader support team can troubleshoot and maintain systems confidently
• Maintain conference room AV systems and our global equipment inventory through regular upkeep
• Conduct research and evaluate new AV products via pilots to recommend future enhancements
• Participate in general service desk triage: monitor the support queue, assess incoming requests, categorize and prioritize them, resolve what you can, and route or escalate the rest to the right team with clear context

What We're Looking For

• 5+ years of experience in the AV space, including designing and deploying integrated AV systems across global corporate offices
• Experience in a service desk, IT support, or help desk environment, including triaging, prioritizing, and escalating requests against SLAs
• A track record of building trust with both internal stakeholders and external vendors
• Experience scoping large efforts, prioritizing competing demands, and negotiating timelines
• Excellent written and verbal communication skills, with the ability to work independently across multiple priorities
• Familiarity with ticketing systems (Jira a plus) and VC platforms (Zoom, Teams)

Nice to Have

• Holding a certification in A/V technology
• Experience using data-driven metrics to guide AV technology investment and measure program performance
• Translating stakeholder requirements into an actionable roadmap and driving improvements at both the local office and global program level
• Running technology pilots and evaluations that directly informed adoption decisions
• Consulting directly with event organizers on technical requirements and keeping them informed before and during live events

Work Hours & Location

• Availability required during core business hours
• Hybrid work model split between office and home in either San Francisco, CA or Denver, CO

Interview Policy

To ensure a fair and equitable interview process for everyone, the use of AI technologies—including real-time transcription tools, automated scripts, AI copilots, or external assistants—is strictly prohibited during the interview process unless explicitly authorized by the company in advance. Unauthorized use of AI tools may result in disqualification.