Data Center Specialist (Starlink)

Overview

At SpaceX, we’re leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is providing fast, reliable internet to millions of users worldwide. We are looking for a detail-oriented and high-energy specialist to help deploy and resolve hardware troubles around the world.

Responsibilities

• Augment, deploy, troubleshoot, and repair hardware at Starlink PoP colocation sites worldwide.
• Travel internationally and domestically to resolve hardware issues affecting Starlink user service and deploying new hardware to scale our worldwide network.
• Diagnose failures within fiber optic circuits and execute repairs to bring systems back to full operation.
• Rack and stack router and server hardware at designated locations around the world.
• Install servers and upgrade/replace parts of the servers following MOPs.
• Investigate and resolve issues with onsite commercial network and routing hardware.
• Improve existing and create new training documentation for continuous improvement of team skills.
• Coordinate the shipment and logistics of equipment and parts to POP sites.
• Execute spare parts strategy to ensure availability and minimize downtime.
• Coordinate and perform data center site surveys for potential new POP sites.
• Perform wireless validation surveys for VIP events and Global market access support.

Basic Qualifications

• High school diploma or equivalency certificate.
• 2+ years of experience troubleshooting hardware or IT equipment in the IT or telecom industry.

Preferred Skills and Experience

• Strong knowledge of standard computer skills: MS Office, Visio, and web applications.
• Meticulous attention to detail, standards, and documentation.
• Ability to read, understand, and follow MOPs.
• Experience working with fiber optics networks: installation, test, troubleshooting, and repair; using fiber optic test equipment (OTDR, OLS, OPM, VFL).
• Experience constructing IT/network racks (UPS, PDUs, cable management, servers, network devices).
• Experience installing, activating, or troubleshooting CWDM and/or DWDM using standard fiber equipment and testers.
• A methodical approach to fixing problems and the ability to research solutions independently.
• Fluency in languages in addition to English.
• Excellent communication and collaboration skills to work in team environments.

Additional Requirements

• Ability to distinguish between different colors and possess manual dexterity to complete fine motor tasks.
• Ability to travel as required (approximately 75% of the time to US or international gateway sites).
• General physical fitness and ability to lift up to 50 lbs.
• Ability to perform job duties requiring standing, kneeling, crouching, twisting upper body, working in cramped positions, and climbing hand over hand.
• Ability to work at elevated heights and in extreme outdoor environments (heat, cold, rain), with exposure to fumes, odors, and noise.
• Must meet ITAR requirements (U.S. citizen, permanent resident, refugee, or asylee).