IT Engineer

About the Role

Verkada is seeking a dedicated IT professional to join our San Mateo team. The ideal candidate will provide technical and operational support to employees in the San Mateo office while working with our HQ IT team to maintain high standards across the company. This role requires strong technical skills, a customer-centric approach, and the ability to work in a fast-paced environment solving both technical and operational challenges.

This role requires that you be on-site at our HQ in San Mateo, CA 5 days a week.

Responsibilities

• Provide high level end user support
• Troubleshoot IT-related issues, including:

- Hardware
- Systems
- Networking
- Audio & Video
- Asset Management

• Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
• Partner with business units and collaborate on IT-related projects
• Communicate effectively across all levels of the organization
• Support a global workforce by partnering with overseas team members, employees, and consultants
• Analyze existing IT processes, suggest improvements, and implement business processes where needed
• Take on responsibilities beyond this job description as the company grows

Requirements

• Prior IT/helpdesk/customer service experience
• A 5-star customer service mindset
• Excellent verbal and written communication skills
• Strong teamwork and collaboration skills
• Familiarity with macOS, Windows, Linux, iOS, and Android devices
• Ability to administer Google Workspace (G-Suite)
• Experience working with SSO platforms (Okta, OneLogin, etc.)
• Capability to manage AV hardware and software, including Zoom and other video conferencing tools
• Flexible work schedule — mornings, nights, and unexpected calls/messages may be required to ensure coverage
• Independent authorization to work in the U.S. (no visa sponsorship provided)