AV Engineer - East Coast (NYC)

About This Role

The AV Engineer - East Coast is responsible for delivering an exceptional AV experience as our primary AV presence on the East Coast. You will operate with a high degree of independence, owning the health of the NYC office's conference rooms and executive spaces day to day while deploying as a core member of the install team on major office buildouts across the country.

What You'll Do

• Serve as the primary AV support resource for East Coast and Central offices, covering room health, troubleshooting, and repair of professional audio systems, video display systems, and video-conferencing solutions. Support regional offices remotely from NYC with periodic on-site visits as needed.
• Provide white-glove AV support for executive requests and high-visibility meetings (All Hands, leadership meetings, product announcements) in the East Coast region.
• Deploy as a core installer on medium and large office buildout projects: rack fabrication, cable termination, device mounting, and final hookup and testing of AV systems, working directly alongside the build lead.
• Contribute to comprehensive project documentation during builds (as-builts, room records, and configuration notes) so every system is fully captured before handoff to operations.
• Assist with system commissioning, preventive maintenance, and upgrades of AV hardware across the deployed fleet, with growing ownership of East Coast systems support as the office footprint expands.
• Perform daily room sweeps each morning to confirm conference room health and ensure all systems can be used to their full capacity for the day.
• Provide timezone overlap support for European offices, partnering with regional AV and IT staff on remote troubleshooting.
• Coordinate on-site with vendors, contractors, and the Workplace Team during projects and day-to-day operations.

What You Bring

• 4+ years of corporate Audio Visual experience, with significant hands-on installation work.
• Proven install skills: rack building and dressing, cable pulling and termination (Cat6, audio, video), display/camera/speaker mounting, and reading and interpreting AV drawings and schematics.
• Experience with video conferencing platforms and hardware (Zoom Rooms, Neat, QSC, DTen, or similar).
• Working knowledge of IT networking as it applies to AV systems; Dante or AV-over-IP experience is a plus.
• Q-SYS experience (design, configuration, or commissioning) is a strong plus.
• Demonstrated ability to work independently as a sole regional resource, with self-directed prioritization, clear escalation judgment, and reliable follow-through.
• Excellent interpersonal skills with the polish and discretion to support executives, and the ability to interface with clients, technicians, and contractors.
• Must be able to read, generate, and effectively interpret general business and technical documentation.
• CTS and/or CTS-I, Q-SYS, Dante, or other AV industry certifications highly desired, not required.
• Ability to be on site in our NYC office 5 days a week.
• Willingness to travel to domestic and international locations for office buildout projects, plus occasional shorter trips to East Coast regional offices (frequent travel required around build windows).
• Valid passport, driver's license, and ability to travel internationally without restriction.
• Flexibility with shift hours and timing, including early-morning sweeps and occasional after-hours event support.
• Ability to lift 50 lbs, work on ladders and lifts, and perform the physical work of AV installation.