Executive IT Support Specialist

Role Overview

SpaceX is looking for an Executive IT Support Specialist to provide world-class support to our executive team. This person will ensure that executives have state-of-the-art, always-on, always-working IT solutions. To be successful, this person must be self-directed, motivated, organized, and results-driven with excellent listening, oral, and written communication skills.

Responsibilities

• Provide high-level customer support with a focus on ownership and follow-through with every interaction.
• Promptly resolve challenging escalations involving hardware, software, and network issues.
• Work closely with corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions enable the executive team.
• Design, document, deploy, and support a wide range of technologies used by the executive team in both offices and residences.
• Provide AV and conference support for onsite and offsite meetings, events, and presentations, including technical setup for highly visible executive sessions.
• Handle sensitive information with discretion and confidentiality.
• Manage schedules and provide after-hours and weekend support when necessary.

Basic Qualifications

• High school diploma or equivalency certificate.
• 3+ years of experience in enterprise IT support.
• 1+ years of experience in executive IT support.
• Experience with Windows, OS X, iOS, or Android operating systems.

Preferred Skills and Experience

• Bachelor's degree in computer science or engineering.
• Experience with the Microsoft stack, including Active Directory, Exchange, Outlook, ActiveSync, SharePoint, Microsoft 365, and Microsoft Teams.
• Experience with the Google stack, including Google Workspace, Gmail, Calendar, Drive, and Google Meet.
• Experience with video conferencing hardware and software.
• Strong general computer technology skills.
• Demonstrated knowledge in both wired and wireless network technologies.
• Excellent written, verbal, and phone communication skills.
• Knowledge of emerging technologies (hardware/software).
• Experience working with and supporting an executive client group.
• Ability to prioritize executive support issues above all else and provide rapid response.
• Ability to make independent judgment calls to resolve urgent and critical matters.

Additional Requirements

• Onsite role; hybrid or remote work will not be considered.
• Willing to work extended hours and weekends when needed.
• Ability to lift 30 lbs. unassisted.
• Must conform to U.S. Government export regulations (ITAR).