AI Outcomes Manager, GSI

About the Role

Join Anthropic's Customer Success team in a high-impact role driving AI adoption across our Industry segment. As an AI Outcomes Manager, GSI, you'll be the strategic partner and a trusted advisor to our most complex customers with a portfolio spanning Systems Integrators—helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.

You'll work with organizations transforming their businesses with AI technology, developing genuine partnerships with customers and gaining a deep understanding of their business objectives, strategic direction, AI vision, and technical needs.

Responsibilities

• Build trusting, strategic relationships with key customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion
• Become an expert in Anthropic's products across API, Claude Code, and Claude for Enterprise, understanding technical nuances and best practices to guide customers to the right solutions
• Leverage deep knowledge of the customer and industry vertical to proactively drive usage planning and consumption/adoption
• Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across consumption-based (API) and seat-based products
• Serve as the customer's thought partner, enhancing knowledge of Claude products by socializing product roadmaps and engaging Product PMs
• Document and quantify customer value realized through business outcomes, ROI, and impact metrics
• Identify potential use cases and lines of business not currently onboarded, partnering with customers and Sales
• Develop and execute change management strategies to drive end-user adoption (Train the Trainer programs, Center of Excellence development, organizational enablement)
• Own the customer experience across their lifecycle, managing account and success plans and conducting Quarterly Business Reviews
• Develop scalable engagement strategies and playbooks for your Industry portfolio

Qualifications

• 6+ years of experience in Customer Success, Technical Account Management, or Solutions Engineering
• Experience working with enterprises in Systems Integrator industries
• Technical fluency with the ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns across diverse stakeholders
• Experience driving success across both consumption-based and seat-based business models
• Strategic mindset to identify growth opportunities and translate them into actionable expansion plans
• Proven track record managing a portfolio of accounts while maintaining strong relationships and driving measurable outcomes
• Cross-functional collaborator who represents the customer proactively
• Passion for AI and interest in responsible development of advanced systems