Technical Platform Analyst, Enablement Systems

About the Role

The Technical Platform Analyst, Enablement Systems will play a critical role in powering the technology infrastructure that delivers governed content, workflow guidance, and AI-assisted enablement to Okta’s global sales organization. Reporting to the Senior Manager of Enablement Systems, you will serve as the day-to-day administrator behind our revenue enablement stack, supporting content and platform health and owning the ongoing maintenance, governance, and optimization of our core content and learning technology.

This is a hybrid role based in San Francisco Bay Area, Bellevue, or Chicago and requires 2 days per week in the office.

Responsibilities

• Platform Administration: Execute end-to-end technical platform management, seamless taxonomy, user permissioning, system health and critical integrations (Salesforce, Gong, Snowflake, etc.) without disrupting field operations.
• Operationalize Content Strategy & Governance: Enforce governed content architecture, metadata standards, versioning control, and ownership structures within our enablement tools, ensuring knowledge remains governed, reusable, and relevant.
• Optimize Search & In-Flow Delivery: Monitor and configure search algorithms, AI prompt workflows, and content delivery mechanisms within enablement platforms to ensure sellers can quickly find, learn, and do in the flow of their daily workflow.
• Drive Platform Analytics & Reporting: Monitor, analyze, and report on platform health, content reuse, search queries, and adoption metrics to give leadership actionable insight into content quality and knowledge performance.
• Partner Cross-Functionally: Collaborate with Global Enablement, GTM Ops, Sales Leadership, Product Marketing, IT, and other content owners to troubleshoot system friction, refine intake workflows, and translate business needs into technical functionality.
• Support AI-Enabled Content Delivery: Maintain the metadata, structure, and permissions that allow AI assistants, agents, and search to retrieve accurate, current, and appropriately scoped content, and monitor the quality of AI-generated answers and outputs.
• Evaluate AI Features and Integrations: Test new AI capabilities and integrations (e.g., MCP connections, AI assistants, generated content and role-play features), document findings, and recommend enablement and rollout approaches.

Requirements

• 3–5+ years of experience in enablement technology administration, revenue operations, or sales technology management.
• Hands-on administrative expertise with revenue enablement content or learning platforms, including platform migration, taxonomy structures, and metadata tagging protocols.
• Understanding of knowledge management architectures and content lifecycle governance.
• Competency in leveraging platform analytics and usage data to identify content gaps, measure adoption, and optimize system performance.
• Experience troubleshooting technical issues, resolving platform friction, and supporting Sales, Partners, or Customer Success users.
• Working knowledge of how AI-native enablement tools ingest, index, and retrieve governed content, and how content quality, metadata, and permissions affect AI output accuracy.

Preferred Qualifications

• SaaS industry experience.
• Hands-on experience with AI assistants, prompt-based workflows, or MCP-style integrations.
• Familiarity with AI role-play or coaching tools.
• Experience with AI content governance, including review, accuracy, and appropriate-use controls.