Senior Presales Engineer

About the Job

Join us as our next Senior Solutions Engineer on Twilio’s Regulated Verticals Communications team. In this role, you will help customers achieve success by leading technical and product sales, recommending best-practice solutions, and guiding them on using Twilio's APIs.

While Twilio is a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites, or customer meetings (approximately 10% travel is anticipated).

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to customers by leading technical pain discovery to design, demonstrate, and present innovative solutions that solve business challenges.
• Build and present highly interactive, complex, and engaging customer product demonstrations showcasing Twilio’s Communications Products while forming strong relationships with technical and non-technical stakeholders.
• Be hands-on, high-energy, and a creative problem solver with the ability to lead others to success.
• Take initiative to identify and solve problems for both customers and internal organizations.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

Required

• 5+ years of pre-sales experience selling complex, technical products, or 6+ years of professional experience supporting technical products coupled with customer-facing experience (delivery or consulting).
• Excellent communication and presentation skills with the ability to gain audience confidence.
• Engaging storytelling skills to communicate complex topics to diverse audiences.
• Ability to build a deep understanding of customer communications needs and guide them to technical solutions.
• Previous software development experience or working knowledge.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.

Location Restrictions

This role is remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Applications for this role are intended to be accepted until November 10, 2026, but may change based on business needs.