Support Engineer (EMEA - Weekends)

About Supabase

Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth.

We are seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, e.g. GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage, if you have experience with testing.

Requirements

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL); comfortable with complex SQL queries.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.
• Excellent communication skills and fluency in English.

Bonus Qualifications

• Database administration experience.
• Familiarity with popular JavaScript frameworks like React, Vue, and Svelte, and experience with Node.js.
• A degree in Computer Science is a plus.

Timezones & Logistics

• Full-time position with 4 10-hour shifts, permanently covering weekends during EMEA Hours: 08:00–18:00 UTC.
• Primarily looking for candidates in Europe, Africa, or Middle Eastern timezones.
• Shift runs Friday through Monday based on the UTC times above.