Software Engineer, Insights

About Sierra

Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

What You’ll Do

• Reporting & Experimentation: Build a system for analyzing and visualizing millions of data points about agent performance. Enable agent developers to run A/B test their agents to make data-driven decisions about agent behavior.
• Data Exploration: Build Explorer, the equivalent of ChatGPT + AI-powered clustering over conversational data.
• Monitoring: Build systems for proactively monitoring agents for defects or new patterns.

What You'll Bring

• A passion for being on the frontier of AI products.
• Motivation and high-agency to drive outcomes in a high-autonomy culture.
• Alignment to company values: Craftsmanship, Customer Obsession, and Competitive Intensity.
• 4+ years hands-on experience building production products and systems.
• Experience and comfort to build and ship full-stack solutions.
• Degree in Computer Science or related field, or equivalent professional experience.

Even Better

• Experience building AI-powered products.
• A sharp eye for design.
• Experience with Go and TypeScript.
• Experience building developer tooling, programming languages, or databases.
• Leadership experience on technical projects or teams.