Senior Order Management Analyst

About the Role

Order Management sits at the center of how Figma turns contracts into revenue — every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. In this role, you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale.

This role can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma

• Own the order process end to end — from contract review and order entry through to invoicing — processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy, and policy compliance.
• Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross-functional partners to investigate discrepancies and booking blockers across systems.
• Detail-review routine orders processed by other analysts and BPO partners, identifying error patterns and driving them to resolution.
• Play a key role in UAT for new products, SKUs, pricing models, and billing system releases — writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross-functional partners to resolve.
• Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and SOPs.
• Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle.

What We're Looking For

• 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company.
• Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe.
• Clear understanding of how order entry decisions flow downstream into billing and revenue.
• Advanced Excel and Google Sheets skills (pivots, XLOOKUP, reconciling large datasets across systems) and comfort with data query tools.
• Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent communication across finance and non-finance audiences.

Interview & Application Guidelines

• Candidates are required to keep their cameras on during video interviews.
• In-person onboarding attendance is required if hired.
• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.