Manager, GTM Engineering (Professional Services)

About the Role

As a Manager, GTM Engineering within the Professional Services arm of ZoomInfo, you will lead a high-performing pod of senior GTM engineering and consulting talent, and own the capacity, quality, and commercial performance of the GTM Engineering professional services sub-discipline. You will set technical delivery standards, drive staffing and hiring strategy, and partner with Sales, Product, Engineering, and practice leadership to ensure that complex enterprise build engagements are scoped, staffed, and delivered successfully.

Responsibilities

• Lead, manage, and develop a high-performing GTM Engineer team, including Team Leads, Senior GTM Engineers, and Principal GTM Engineers, through regular one-on-ones, performance feedback, career planning, and promotion advocacy.
• Own capacity planning, utilization, and staffing across active engagements and the pre-sales pipeline, balancing customer commitments, team workload, and growth priorities.
• Partner with Sales leadership and account teams on pre-sales technical strategy, scoping standards, pricing and hour estimation, and enterprise SOW review for build-oriented engagements.
• Serve as the escalation point for the most complex or at-risk engagements, intervening on scope, staffing, solution architecture, and customer relationship issues.
• Set and enforce delivery standards for solution design, build quality, documentation, testing, handoff, and customer enablement across all GTM Engineering teams.
• Establish and maintain operating rhythms for the discipline, including weekly staffing reviews, engagement health reviews, project status updates, and time tracking compliance.
• Drive hiring strategy, interviewing, and onboarding for GTM Engineering, including role definition, leveling decisions, and structured ramp plans for new team members.
• Own performance management and leveling decisions for the discipline in partnership with practice leadership, ensuring consistent application of the shared leveling framework.
• Identify skill gaps across the team and build training, certification, and enablement programs covering platform capabilities, data, automation, APIs, MCP, and AI-enabled solution patterns.
• Partner with GTM Consulting leadership to define engagement entry points, staffing models, and collaboration patterns for hybrid engagements requiring both strategic transformation and technical execution.
• Collaborate with Product, Engineering, Data, CX Ops, and Customer Success leadership to ensure solution feasibility, surface product gaps, and represent field technical needs in roadmap discussions.
• Report on utilization, pipeline, engagement health, delivery quality, and customer outcomes to practice and executive leadership, including portfolio-level status and risk visibility.
• Drive continuous evolution of the discipline's service catalog, solution playbooks, estimation models, reusable architectures, and technical IP to improve scalability and consistency of delivery.
• Maintain selective personal involvement in strategic customer relationships and high-stakes engagements, serving as an executive sponsor or technical advisor where needed.

Qualifications

Required

• 8-10+ years of progressive experience in solutions engineering, technical consulting, implementation, or professional services within B2B SaaS or enterprise technology environments, including 3+ years of people leadership.
• Bachelor's Degree in Business, Economics, Marketing, Computer Science, or related field.
• Proven track record of managing and developing technical teams, including managers or team leads, in a professional services or enterprise delivery environment.
• Expert-level understanding of enterprise GTM technology ecosystems including complex CRM architectures (Salesforce, HubSpot, Dynamics), marketing automation, sales engagement, intent platforms, and cloud data environments.
• Deep expertise in APIs, integrations, automation, and modern solution architecture, with the credibility to guide and review complex technical designs.
• Demonstrated experience with capacity planning, resource allocation, utilization management, and pipeline-based staffing across a portfolio of concurrent engagements.
• Strong commercial acumen, including experience partnering with Sales on scoping, pricing, hour estimation, proposals, and enterprise SOW development.
• Exceptional communication and executive presence, with the ability to represent technical depth, team performance, and portfolio health to senior leadership.
• Strong operational discipline, including experience building and running processes for status reporting, time tracking, project governance, and delivery quality.
• Experience hiring, leveling, and promoting talent, and building structured onboarding, coaching, and development programs.
• Advanced command of emerging GTM technologies, including generative AI applications, intelligent automation, and agentic workflows.
• Collaborative leadership mindset with a proven ability to build trusted partnerships across Sales, Product, Engineering, CX, and executive stakeholders.
• Proficiency in SQL for data analysis, reporting, and portfolio or utilization analytics.
• Hands-on technical experience with cloud data warehousing platforms (Snowflake, Databricks) and enterprise data architectures.
• Experience with MCP, CLI tools, webhooks, and other programmatic solution patterns at enterprise scale.

Preferred

• MBA or advanced degree strongly preferred.
• Experience managing project portfolios in tools such as Asana, and connecting delivery data to reporting systems such as Snowflake or Salesforce.
• Experience building or scaling a professional services, solutions engineering, or forward-deployed engineering practice.
• Professional certifications in Salesforce, marketing automation platforms, or formal project and program management methodologies (PMP, Agile/Scrum, ScrumMaster).
• Formal training or certification in management, coaching, or leadership development.