Senior Software Engineer, Cloud Monitoring Service

About the Role

We are seeking a Senior Software Engineer to build and own customer-facing observability products within Crusoe Cloud's Cloud Monitoring Service. This team delivers the managed logs experience and self-service observability capabilities that let customers collect, search, and act on their telemetry without filing a ticket or waiting on us. You will own product surfaces end to end, from the APIs and backend services through the onboarding and configuration experience, with a strong focus on reliability and ease of use.

What You'll Be Working On

• Owning Customer-Facing Services: Design, build, and operate the services behind our managed logs product, including ingestion endpoints, query APIs, retention and access controls, and the workflows customers use to onboard and configure them.
• Self-Service Experience: Turn workflows that today require manual steps or internal involvement into clean, low-touch product experiences. Build the APIs, defaults, and guardrails that let customers get to value quickly and safely on their own.
• Scalable Design: Design services that are highly scalable, durable, and reliable while staying simple to use. Reason about multi-tenancy, quota and limits, cost visibility, and predictable behavior under heavy customer load.
• Cross-Functional Collaboration: Work closely with product, cloud support, and site reliability teams to understand where customers get stuck, and turn that feedback into roadmap items and shipped improvements.
• Operational Excellence: Participate in a customer-facing on-call rotation. Improve alerting quality, runbooks, and automation so the product gets easier to operate as it grows, not harder.
• Innovation: Implement features that differentiate Crusoe Cloud's observability offering, focusing on low-touch adoption, sensible defaults, and turn-key integration with the AI workloads our customers run.

What You'll Bring to the Team

• Cloud Expertise: Proven ability to design and scale fault-tolerant distributed systems and build managed cloud services that customers rely on directly.
• Observability Familiarity: Experience with observability data and technologies, such as log aggregation, time-series databases, or distributed tracing. Familiarity with tools like Loki, VictoriaMetrics, Prometheus, OpenTelemetry, or similar is a plus.
• Product Ownership: Experience owning a customer-facing service or product surface end to end, including API design, rollout, and iterating based on customer feedback.
• Customer-Centric Mindset: A genuine interest in how customers experience your work.
• Technical Proficiency: Strong fundamentals in microservices and infrastructure technologies like Docker, Kubernetes, Terraform, and CI/CD systems.
• Collaboration & Mentorship: Ability to work with cross-functional teams and willingness to mentor earlier-career engineers.
• Professional Experience: 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++.