Forward Deployed Engineer (SDEV)

Role

PagerDuty is seeking a Forward Deployed Engineer (SRE Agent) at Staff Engineer / SDE V level to join its customer-focused product engineering team. Work within strategic customer accounts to connect the SRE Agent to production environments and help teams progress from AI-assisted incident response to supervised and autonomous actions with safety guardrails. Contribute reusable tools, connectors, and capabilities directly to the core product.

Responsibilities

• Work onsite and maintain regular contact with 2–4 strategic customer teams to deploy the SRE Agent, configure integrations, and embed AI actions across incident management workflows.
• Scope, design, and build reusable agent tools, connectors, and capabilities through the product team's repositories, code review processes, and evaluation gates.
• Pilot agentic capabilities with customers, gather evaluation data, identify blockers involving permissions, telemetry, and connectors, and ship production fixes.
• Integrate with infrastructure as code tools such as Terraform and Pulumi, GitOps tooling such as Argo CD, CI/CD pipelines, and observability platforms.
• Guide customers safely toward autonomous operations using progressive delivery and guardrails.
• Define 3–6 month technical roadmaps across assigned accounts, provide architectural guidance, and bring customer feedback and evaluation findings to the core team.

Basic Qualifications

• 8+ years building and shipping production software across team boundaries, assessed against Staff Engineer / SDE V expectations.
• Hands-on production experience with LLM and agent systems, including agent development, tool-use frameworks such as MCP or equivalent, evaluation pipelines, and guardrail design.
• Ability to lead technical design sessions with customer engineers and present business cases to customer leadership.
• Comfort navigating ambiguous problems and unfamiliar environments, independently moving from vague requirements to working software.
• A record of shipping adopted software and sound judgment about which customer requests generalize and when not to build.
• Experience with Terraform or Pulumi at scale, GitOps using Argo CD or equivalent, CI/CD pipeline design, and progressive delivery patterns such as canary, blue/green, and soak periods.
• Willingness to travel 25–50% during active customer engagements.

Preferred Qualifications

• Operational knowledge of incident management and observability, including on-call practices, postmortems, SLOs/SLIs, and alerting.
• Customer-facing technical consulting, forward-deployed engineering, or solutions architecture experience alongside a software engineering background.
• Founder or founding engineer experience involving ambiguity and unscripted problem-solving.
• Experience with policy-as-code, fine-grained permissions, or safety guardrails for agent-driven automation.
• Production experience with PagerDuty or competing digital operations and incident management platforms.
• Active open-source contributions to the AI agent or MCP ecosystem.

Location and Travel

• Listed as remote in the USA, with New York City, NY as the location.
• Customer engagements involve onsite work and 25–50% travel during active engagements.
• Candidates must reside in an eligible location. PagerDuty cannot employ US residents in Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, or Wyoming.
• Additional company-wide exclusions are Northern Territory, Queensland, South Australia, Tasmania, and Western Australia in Australia; and Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, and Yukon in Canada. Eligibility varies by role.

Compensation and Benefits

• Annual base salary range: USD 145,000–218,900. Actual pay depends on primary work location, relevant knowledge, skills, and experience; ranges are subject to change.
• The role may also be eligible for bonus, commission, equity, and benefits. Recruiters can provide location-specific details.
• Packages may include comprehensive benefits, flexible work arrangements, equity, an employee stock purchase program, retirement or pension plans, paid vacation, holidays, sick leave, companywide paid days off, parental leave, volunteer time, hack weeks, and mental wellness programs.
• Parental leave includes 22 weeks for a pregnant parent and 12 weeks for a non-pregnant parent, subject to eligibility and applicable local standards. Paid volunteer time is 20 hours annually. Eligibility for some offerings varies by role, region, and tenure.

Application Information

• Candidates are encouraged to submit a resume even if they do not meet every requirement.
• Submitting an application confirms that the applicant has read and understands PagerDuty's Privacy Policy.
• Applicants needing disability-related accommodations may email accommodation@pagerduty.com.
• PagerDuty uses E-Verify employment verification.