Solutions Architect

About the Role

We provide expert-level technical guidance to customers integrating our products into their application stacks. Our engagement with customers starts with service onboarding, configuration migration, traffic go-live, and training. We also continue to work with customers as they get on board, helping integrate our services with their applications to ensure customers get the most out of Fastly.

What You'll Do

• Work with new customers to integrate Fastly into their systems during their onboarding
• Design and build technical solutions on Fastly, using VCL / Go / Rust / JavaScript
• Provide existing customers guidance on additional features and performance tuning
• Write and present training materials to customers and internal teams
• Work with Sales Engineers to build Proof of Concepts for prospective customers
• Be the Subject Matter Expert on the Fastly Delivery and Compute platform

What We're Looking For

• Proficiency in CDN and WAF technologies, including configuration, optimization, and troubleshooting
• Expert knowledge of HTTP and web application implementation
• Troubleshooting supporting protocols (TCP/IP, UDP, DNS, TLS)
• Basic coding knowledge, including having built projects in one of Go, JavaScript, or Rust
• Experience as a customer-facing technical consultant
• Experience with project management, including analyzing a project's requirements, designing and documenting a solution, and delivering that to successful completion
• Created training materials and mentored junior team members

Nice to Have

• Experience in additional programming languages
• Written and deployed automated testing ideally on top of continuous integration / continuous deployment (CI/CD) systems
• Worked with infrastructure automation / configuration management systems

Work Location & Hours

• Available during core business hours
• Remote role open to candidates residing in Pacific timezone (PST) or Mountain timezone (MST)
• May require travel as requested by role/manager

Interview Policy

To ensure a fair and equitable interview process for everyone, the use of AI technologies—including real-time transcription tools, automated scripts, AI copilots, or external assistants—is strictly prohibited during the interview process unless explicitly authorized in advance.