Staff Software Engineer/Tech Lead, Patient Experience

The Role

As a Staff Software Engineer/Tech Lead on our Patient Experience team, you’ll serve as a technical and architectural leader for the systems that help patients discover, start, and continue their care with Ro. You'll be responsible for the patient-facing platform that supports patients taking their first steps in their healthcare journey. Rather than building one-off experiments, you’ll design the architecture and technical foundations that allow us to continuously iterate on and personalize intake for patients.

What You’ll Do

• Translate patient and growth opportunities into technical strategy, partnering with product and engineering to determine how systems should evolve.
• Lead complex, backend-oriented engineering work across healthcare intake and prescription flows, commerce, merchandising, subscriptions, renewals, and related patient experiences.
• Shape ambiguous problems from the earliest stages, bringing systems thinking and technical judgment into product decisions.
• Elevate the team’s technical and product thinking, helping engineers reason about both system foundations and patient outcomes.
• Build the systems and foundations that enable the team to move faster over time, creating reusable capabilities that make it easier to test, iterate on, and scale experiences.
• Develop a deep understanding of Ro’s business and patient journey, translating insights into high-impact technical opportunities.

What You’ll Bring to the Team

• Strong technical judgment and a track record of impact across complex problems.
• Deep outcome orientation and curiosity, with a track record of measuring impact and learning from results.
• Deep backend and systems design expertise, reasoning across services, APIs, data flows, dependencies, and architectural boundaries.
• Strong product judgment, connecting technical and architectural decisions to patient, growth, and business outcomes.
• Experience leading technical work for consumer-facing growth experiences (acquisition, onboarding, conversion, merchandising, subscriptions, retention, or renewal).
• Track record of leading architecture across complex, interconnected systems and influencing technical direction across teams.
• Comfort operating in ambiguous, cross-functional environments, navigating tradeoffs, and driving complex technical work forward.
• Strong backend engineering fundamentals and experience building complex production systems, with proficiency in Python or similar languages.
• Experience with healthcare, commerce, or another regulated or data-sensitive domain is a plus.