Senior Executive IT Support Engineer, Tech Foundations

Role

Airbnb’s AirSupport Executive Support team provides dedicated, high-touch technology support to senior leaders and Executive Business Partners. As a Senior Executive IT Support Engineer, you will be a senior technical individual contributor and trusted technology partner, owning complex executive technology issues, anticipating risks, and leading improvements to reliability and supportability.

You will partner with engineering, security, infrastructure, AV, workplace, and other technology owners, influence technical direction, and strengthen IT Support Engineering through mentoring, standards, and reusable practices.

Responsibilities

• Provide direct executive technology support, taking end-to-end ownership of complex, sensitive, and time-critical issues across teams.
• Troubleshoot endpoints, mobile devices, identity and access, connectivity, collaboration tools, AV and conferencing, workplace technology, and related systems.
• Build trusted relationships with executives and Executive Business Partners, understand their workflows and priorities, and exercise discretion and judgment.
• Own or coordinate onboarding, offboarding, device transitions, and other executive technology lifecycle changes.
• Prepare for board and leadership meetings, travel, launches, demonstrations, special events, and other high-visibility activities by identifying dependencies and mitigating technology risks.
• Identify recurring issues and broader patterns, develop recommendations, and lead cross-functional improvements that scale beyond individual incidents.
• Shape Executive Support technical direction and priorities based on executive needs, support signals, technology risk, and broader employee technology strategy.
• Represent Executive Support in major technology initiatives, influencing design, readiness, rollout, and supportability.
• Clearly communicate issues, impact, risks, tradeoffs, and recommendations to executives and senior technical and business leaders.
• Develop technical standards, troubleshooting approaches, readiness practices, runbooks, and documentation; mentor and cross-train other engineers.
• Contribute to broader AirSupport priorities when executive coverage and readiness allow.
• Participate in shared after-hours coverage and provide onsite, travel, event, or approved executive residential support as required.

Required Qualifications

• 8+ years of enterprise IT support, workplace technology, systems support, or related technical experience, including meaningful experience supporting executives, senior leaders, or other high-touch, business-critical environments.
• Strong hands-on capability across multiple technology domains, with deep expertise in at least one area relevant to Executive Support.
• Strong knowledge of enterprise endpoints and mobile devices, endpoint management, identity and access, collaboration platforms, networking fundamentals, and video conferencing or workplace AV.
• Experience defining approaches to ambiguous technical or operational problems and driving implementation with limited direction.
• Ability to recognize patterns across support issues and translate them into technical, operational, or service improvements.
• Experience leading cross-functional work and influencing teams without direct management authority.
• Ability to develop a technical point of view, evaluate tradeoffs, and connect immediate support needs to broader organizational priorities.
• Ability to build trusted relationships and communicate complex technical issues clearly and credibly with senior leaders.
• Excellent judgment, discretion, and composure in confidential, high-pressure, or high-visibility situations.
• Demonstrated experience developing other engineers through mentoring, standards, documentation, cross-training, or reusable practices.
• A proactive approach to preventing recurring friction and emerging risks.
• Availability for an after-hours support rotation and occasional onsite, travel, event, or residential support.

Helpful Experience

• Deep expertise in enterprise AV, video conferencing, live-event technology, or executive meeting environments.
• Support for executive travel, board meetings, major company events, or other high-stakes technology needs.
• Automation, scripting, AI-enabled support, or tools that improve support quality and reduce repetitive work.
• Support for residential or other non-traditional environments within an enterprise security and support model.

Location and Schedule

This position must be based in Airbnb’s San Francisco office 40 hours per week, or as required by business needs.

Compensation

Base pay range: $132,000–$155,000 USD. Actual base pay depends on training, transferable skills, experience, business needs, and market demands. The range may change. The role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Application and Interview Information

• Candidates whose disability prevents them from completing the online application may contact reasonableaccommodations@airbnb.com with their full name, the role, and the accommodation needed. Candidates may also discuss recruitment accommodations with their recruiter once contacted.
• Official openings are posted at careers.airbnb.com. Airbnb recruiters communicate only from @airbnb.com or @ext.airbnb.com addresses.
• During interviews, recruiters will never request Social Security numbers, bank account details, passport information, or payment app information. Airbnb will not ask candidates to pay fees, send money, deposit or cash checks, or purchase work equipment during the interview process.