Strategy & Operations, Infrastructure

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

About the Team

The Strategy & Operations (S&O) team for Infra is responsible for enabling the continued rapid growth and operational excellence of the infrastructure group. This role sits at the intersection of product, engineering, strategy, finance, data, GTM, and day-to-day execution, ensuring the infra organization is well-informed, running efficiently, and poised to deliver on future product needs.

The Infrastructure Strategy & Operations team focuses on three core pillars:

• Setting and Driving the Engineering Agenda: Designing organizational structures and operating models, leading technical governance forums, and synthesizing system health metrics (utilization, latency, fleet reliability) into strategic insights.
• Strategic Capacity & Infrastructure Planning: Modeling future infrastructure needs against business growth forecasts to guide global hardware and software investments.
• Program/Process Incubation: Defining and launching new programs and processes focused on infrastructure efficiency and resource optimization.

Responsibilities

• Partner with Infrastructure leadership to define the long-term strategic vision and build annual operating plans.
• Maintain a pulse on the financial health and cost of Infrastructure, surfacing areas of concern or opportunity.
• Build and own models for in-depth analyses and benchmark key metrics to inform overall strategy and growth decisions.
• Track and drive initiatives around top infrastructure efficiency metrics.
• Support cross-functional execution across priority projects, aligning product, engineering, marketing, sales, and support.
• Design and implement operational systems and processes (e.g., reporting dashboards, planning forums, decision-making workflows).

Requirements

• 12+ years of experience in strategy & operations, data science, finance, product management, or similar roles at technology companies.
• Experience working in highly cross-functional settings spanning strategy, analysis, and operations.
• Critical and first-principles thinking with the ability to zoom out to high-priority questions.
• Passion for data-driven problem solving.
• Experience in data analytics with demonstrated ability navigating large datasets and/or SQL.
• Excellent written and verbal communication skills across technical and business functions.
• Demonstrated ability to influence without authority.
• Strong balance of business and technical acumen.
• Ability to execute with minimal guidance in ambiguous contexts.

Preferred Qualifications

• Previous experience in Infrastructure strategy (Compute, Storage, Networking, IT, Security, or Developer Platforms), the Payments ecosystem, or high-scale Fintech.
• Proven ability to facilitate large-scale technical forums and planning sessions focusing on measurable goals, infrastructure SLAs, and ROI-driven outcomes.
• Experience driving creative solutions for capacity and efficiency bottlenecks, with a track record of influencing engineering and product roadmaps.