AI Transformation Owner, CRO

Overview

The AI Transformation Owner drives the end-to-end AI agenda for the field organization, translating emerging AI capabilities into concrete enablement roadmaps, field use cases, and org-level strategy. You will partner closely with product and engineering teams to pilot and scale AI solutions, own the operational transformation plan needed to embed AI into day-to-day field workflows, and establish the governance framework that keeps AI adoption safe, compliant, and aligned with company standards. This role reports to the Vice President, Enablement & AI.

What You'll Do

• AI Enablement Roadmap: Own and continuously evolve the roadmap for AI-driven enablement initiatives, prioritizing based on field impact, feasibility, and alignment with broader Enterprise AI team and strategy.
• AI Field Use Cases: Identify, scope, and execute on high-value AI use cases for the field (e.g., deal support, prospecting, content generation, guided selling, skills, change management), working with stakeholders to define success criteria and measure impact.
• AI Field Champions: Build relationships with champions in the field organization to activate power-usage and drive peer-led adoption; track adoption with our AI Ops Specialist and Enablement Analyst.
• Ops Transformation Plan: Design and drive the operational plan that turns AI pilots into scaled, repeatable processes, coordinating across enablement, ops, and technical teams to remove execution bottlenecks.
• AI Governance: Influence and lead governance standards for AI tool adoption in the field, including data usage, risk review, tool vetting, and alignment with company-wide AI policy.

What You'll Bring

• Several years of experience in enablement, sales operations, or a related GTM function, with a track record of owning initiatives end-to-end.
• Direct experience evaluating, piloting, or deploying AI tools or solutions in a business context, with a solid technical understanding of how they work and where they add value.
• Proven ability to work closely with product and engineering teams, translating field needs into technical requirements and vice versa.
• Comfortable operating with significant autonomy—able to define scope, structure ambiguous problems, and drive work forward without detailed direction.
• Strong project management instincts; able to manage multiple workstreams in parallel without dropping details.
• A builder's orientation toward new technology—curious about what's possible, willing to experiment, and able to separate genuine opportunity from hype.
• Familiarity with field or sales enablement motions (onboarding, tool adoption, content, coaching) and how AI can realistically augment them.
• Ability to work in an all-remote, asynchronous environment, leaning heavily on transparency and collaboration.