Senior Product Manager I (Remote Eligible)

About the Role

Smartsheet is looking for a Sr. Product Manager I to join our Product Organization. You will be accountable for driving business-impacting investments within areas of high ambiguity, creating strategy that aligns with customer demands, business goals, and industry trends. In this role, you will focus on the Admin and Billing experience—the capabilities enterprise IT teams, administrators, and billing owners rely on to manage users, licenses, access, governance, and their commercial relationship with Smartsheet.

You will report to our Director, Product Management located in our Boston, MA office. You may work remotely from anywhere in the US where Smartsheet is a registered employer.

Responsibilities

• Define a vision and strategy informed by company objectives, a deep understanding of customer needs, and industry best practices.
• Partner with and influence technical and product leaders across Smartsheet to align strategy and platform investments.
• Deeply understand how customers buy, provision, and manage their subscriptions, including plan and license entitlements, self-serve purchase and upgrade flows, renewals, invoicing, and usage visibility.
• Work closely with Product Marketing, Sales, and Pricing and Packaging teams to position Admin and Billing capabilities to IT and finance stakeholders, creating a strong go-to-market strategy.
• Evaluate where AI can meaningfully improve customer experience in new and existing features, balancing administrator trust, accuracy, transparency, and user control.
• Use AI tools to augment your own work (research synthesis, prototyping, analysis, and documentation) and identify opportunities to automate manual processes across the product development lifecycle.
• Regularly present strategy, product concepts, and roadmaps to educate, influence, and align with senior leadership.
• Partner closely with research, design, and engineering to create compelling, high-quality customer experiences.
• Use internal and external data to guide experimentation, decisions, opportunities, and evaluation of success.
• Partner with research, product design, data science, and analytics teams to run quantitative experiments and analysis to test hypotheses.
• Communicate strategy, product health, capabilities, experimentation status, and insights to a wide audience.
• Write succinct and compelling product strategy, execution, and requirements documents.

Requirements

• 5+ years of product management experience.
• Experience partnering closely with engineering, design, user research, and marketing teams, with a track record of delivering user experiences on high-scale platforms.
• Experience delivering highly complex consumer or B2B/enterprise software products from inception to launch.
• Data-driven mentality with a focus on metrics, analytics, and experimentation.
• Experience with agile development processes and frequent product releases.
• Sound judgment about when and how to incorporate AI into product features.
• Comfort using AI tools to augment day-to-day work, with a bias toward automating manual and repetitive processes.
• Strong presentation skills to influence and align with senior management.
• Excellent written and verbal communication skills.
• High interpersonal skills to build trusted cross-team partnerships.
• Technical degree, or equivalent experience working with engineers to make product decisions on behalf of customers.