Sr. Technical Support Engineer

About the Role

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world-class experiences. As a Partner / Technical Support Engineer, you'll work with Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, serving as an evangelist of Pinterest’s technology stack.

What you'll do

• Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
• Become an expert in Pinterest’s business products and how to best deploy and troubleshoot them
• Lead the definition, development, and broad-scale adoption of Pinterest Integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end-to-end
• Provide proactive and reactive technical support through dedicated and scaled channels, ensuring high customer satisfaction
• Provide on-call support coverage via an on-call rotation schedule for business solutions such as Measurement, Delivery, etc.
• Lead complex engineering projects end-to-end — including new API launches, large-scale integration builds, and high-impact bug fixes — partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Define the tools, processes, and documentation frameworks the team operates within
• Lead cross-functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members
• Lead AI-driven solutions and automations across the team to scale support and operations

What we're looking for

• 4+ years of Support/Solution/Partner Engineering experience or integration experience; ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDKs or writing custom client code
• Ability to read and write complex scripts for data manipulation; familiarity with a programming language such as Python or a shell scripting language
• Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
• Bachelor’s degree in a relevant field, or equivalent experience

In-Office Requirement

• This role requires in-person collaboration in the office 1-2 times every 6 months and can be situated anywhere in the US.