Support Engineer (AMER - Weekends)

About the Role

Supabase is seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, such as GitHub Issues & Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage if experienced with testing.

Requirements

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL) and comfortable with complex SQL queries.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.

Nice-to-Haves

• Database administration experience.
• Familiarity with popular JavaScript frameworks like React, Vue, and Svelte, and experience with Node.js.
• A degree in Computer Science.

Timezones & Logistics

• Full-time position with 4 10-hour shifts, permanently covering weekends during NASA hours: 16:00–02:00 UTC (Friday → Monday).
• Primarily looking for candidates in North or South America timezones.