Technical Support Engineering Intern - Summer 2027

About Verkada

Verkada builds an integrated, privacy-sensitive AI-powered platform for physical security, including video security, access control, air quality sensors, alarms, intercoms, and visitor management.

About the Role

Work alongside full-time engineers at Verkada's San Mateo headquarters, helping enterprise customers troubleshoot and design systems using cloud-managed IoT technology. This is a full-time, in-person Summer 2027 internship, requiring 40 hours per week.

Responsibilities

• Troubleshoot complex network, hardware, and software problems on Verkada's platform.
• Provide customers with system design and integration advice.
• Explain complex technical concepts clearly over phone calls, live chat, and email.
• Own customer issues from initial report through resolution.
• Partner with Engineering and Product teams to test new equipment and identify bugs.
• Write Knowledge Base content for users.

Qualifications

• Available for an in-person, 40-hour-per-week internship in San Mateo, CA, during Summer 2027.
• A third- or fourth-year student in a bachelor's degree program at an accredited university, focused on a related technical field such as Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity.
• Coursework experience with computer networking, Linux, and computer systems.
• Strong problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and confidently.
• Ability to thrive in a team environment.
• CCNP, CCNA, or Network+ certifications are a bonus, not required.

Compensation and Benefits

• Estimated hourly pay: $30–$33 USD. Actual starting pay may be above or below this estimate based on location, skills, experience, market demand, and internal parity.
• Monthly housing stipend for interns relocating to the area.
• Daily catered onsite lunch, barista-made drinks, and snacks.
• Intern events, mixers, games, team-building activities, and Bay Area exploration activities with swag prizes.
• Cross-functional collaboration, executive meetings, and mentorship opportunities.
• The 333 program allows interns to expense $30 toward an after-work meal with fellow interns.
• Depending on the role, employees may be eligible for sales incentives, discretionary bonuses, and/or restricted stock units; these are not guaranteed for this internship.

Visa Sponsorship

Verkada offers employment visa sponsorship and sponsorship transfers for this role. If an offer is made, the company will make every reasonable effort to obtain a visa.

Application Information

Applications are handled in accordance with Verkada's Candidate Privacy Policy.