Senior Engineering Manager - Agent Experience

About the Team & Role

The Customer Experience Engineering team at Robinhood sits at the intersection of cutting-edge AI and real human impact. We build the systems that power how millions of customers get support — from intelligent chatbot deflection and ticketing tools to a first-of-its-kind private wealth product called Concierge, designed for high-net-worth customers. Our team spans iOS, Android, web, backend, and LLM/AI specializations, working closely with product managers and data scientists to ship products that set a new bar in fintech.

As the Senior Engineering Manager for Agent Experience, you'll own the engineering execution of one of Robinhood's most ambitious zero-to-one products. You'll lead a team of engineers building premium, AI-powered features natively within the Robinhood app. This role requires navigating ambiguity, aligning with product leadership, and delivering reliably in a fast-moving environment with executive visibility.

This role is based in our Menlo Park, CA office, with in-person attendance expected 5 days per week.

What You'll Do

• Lead and develop a high-performing engineering team of ~15, owning hiring, performance, and career development across the full stack (iOS, Android, web, backend, and LLM/AI)
• Partner closely with product managers and data scientists to define and execute the Concierge product roadmap, from initial scoping through launch
• Drive delivery of complex, zero-to-one product features — including AI-powered financial planning tooling
• Navigate ambiguity and product direction changes with clarity and composure, maintaining team focus and momentum through shifting priorities
• Represent the engineering team in executive-level discussions, communicating progress, risks, and tradeoffs clearly to senior leadership and the C-suite
• Establish proactive quality measures, reliability standards, and engineering best practices suited to a high-risk, customer-facing product
• Champion a culture of accountability, technical excellence, and continuous improvement within your team

What You Bring

• 8+ years of software engineering experience, with 3+ years in an engineering management role leading teams of 10 or more
• Demonstrated track record leading user-facing product development, ideally in consumer fintech, wealth management, or a high-stakes customer experience domain
• Experience building or scaling zero-to-one products, including navigating high ambiguity and frequent direction changes
• Strong cross-functional partnership skills — working closely with product managers to define roadmaps and translate business goals into clear engineering plans
• Comfort presenting to and engaging with senior leadership and C-suite stakeholders, including managing expectations in high-visibility settings
• Proven ability to build and maintain service reliability standards and proactive quality practices on consumer-grade systems
• Familiarity with LLM/AI systems, or experience working alongside teams building AI-powered features
• Excellent written and verbal communication skills with the ability to create clarity from complexity

Nice to Have

• Experience in regulated financial products or familiarity with wealth management offerings (tax, estate planning, etc.)
• Background in both platform/infrastructure and product engineering, enabling strong technical breadth across the stack
• Experience supporting a team through organizational transitions or leadership changes