Technical Support Engineering Intern - Spring 2027

About Verkada

Verkada builds an integrated, privacy-sensitive AI-powered platform for physical security, including video security, access control, air quality sensors, alarms, intercoms, and visitor management.

About the Role

Join Verkada's Technical Support Engineering team for a full-time, in-person Spring 2027 internship at its San Mateo headquarters. Work alongside full-time engineers to support enterprise customers using cloud-managed IoT technology, from troubleshooting to system design.

Responsibilities

• Troubleshoot complex network, hardware, and software problems on Verkada's platform.
• Provide customers with system design and integration advice.
• Explain complex technical concepts clearly over phone, live chat, and email.
• Own customer issues through resolution.
• Partner with Engineering and Product teams to test new equipment and identify bugs.
• Write Knowledge Base content for users.

Qualifications

• Available for an in-person internship in San Mateo, CA, for Spring 2027, working 40 hours per week.
• A third- or fourth-year student in a bachelor's degree program at an accredited university, focused on a related technical field such as Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity.
• Coursework experience with computer networking, Linux, and computer systems.
• Strong problem-solving skills and attention to detail.
• Ability to communicate complex technical information clearly and confidently.
• Ability to thrive in a team environment.
• CCNP, CCNA, or Network+ certifications are a bonus, not required.

Compensation and Benefits

• Estimated hourly pay: $30–$33 USD. Actual starting pay may fall above or below this range based on location, skills, experience, market demand, and internal parity.
• Monthly housing stipend for interns relocating to the area.
• Daily catered lunch, barista-made drinks, and snacks onsite.
• Intern events, mixers, cross-functional collaboration, executive meetings, and mentorship opportunities.
• The 333 program allows interns to expense $30 toward an after-work meal with fellow interns.
• Friendly gaming tournaments and Bay Area exploration activities with opportunities to win swag.
• Depending on the role, employees may be eligible for sales incentives, discretionary bonuses, and/or restricted stock units; these are not guaranteed for this internship.

Additional Information

• Verkada offers employment visa sponsorship and sponsorship transfers for this role, making every reasonable effort to obtain a visa following an offer.
• Applications are handled in accordance with Verkada's Candidate Privacy Policy.