Technical Support Engineer - University Graduate 2026

About the Role

Verkada is hiring a Technical Support Engineer for its University Graduate 2026 role to support enterprise customers using its cloud-managed building security products. The platform includes video security, access control, air quality sensors, alarms, intercoms, and visitor management.

You will work independently and collaboratively to resolve technical issues and advise customers, serving as a bridge between customers, Engineering, and Product Management. This full-time role reports to a Technical Support Engineering Manager and is based on-site in San Mateo, CA, five days per week.

Responsibilities

• Troubleshoot network, hardware, software, and electrical issues across the Verkada platform.
• Advise enterprise customers on best practices for system design, installation, and configuration.
• Communicate technical matters to customers orally and in writing.
• Own customer issues from creation through resolution.
• Collaborate with Engineering and Product teams to test new products, identify and resolve bugs, and provide feedback for product improvements.
• Write technical knowledge base articles and whitepapers.
• Stay current on products and industry technologies.
• Build tools and processes that scale.

Qualifications

• Bachelor's or Master's degree from an accredited university in a related technical discipline, including Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity.
• Ability to communicate complex technical matters orally and in writing.
• Demonstrated problem-solving skills and attention to detail.
• Ability to work in a team environment.

Preferred Qualifications

• Coursework focused on computer networking, Linux, electronics, computer systems, Python, or other coding languages.
• Industry certifications such as CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, or A+.

Compensation and Benefits

• Estimated hourly base pay: $46–$50 USD. Actual starting pay may be above or below this range based on location, skills, experience, market demands, and internal parity.
• Depending on the role, additional compensation may include sales incentives, discretionary bonuses, and/or restricted stock units.
• Nationwide medical, vision, and dental coverage, with employee premiums fully covered under at least one plan and 80% of family premiums covered under all plans.
• HSA with annual employer contributions and FSA options.
• Expanded mental health support, paid parental leave, fertility benefits and stipend, and wellness/fitness benefits.
• Paid holidays, firmwide extended holidays, flexible PTO, and personal sick time.
• Professional development stipend, daily healthy lunches, and commuter benefits.

Visa Sponsorship and Application Information

Verkada sponsors and takes over sponsorship of employment visas for this role. If an offer is made, the company will make every reasonable effort to obtain a visa.

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