Senior Presales Engineer

About the Role

Join us as our next Senior Solutions Engineer on Twilio’s Digital Sales Communications team! You will build a deep understanding of customer communications needs and guide them to technical solutions, acting as a trusted technical partner throughout the pre-sales process.

Responsibilities

• Build deep understanding of customer communications needs and guide them to technical solutions.
• Partner with sales teams to sell complex, technical communication products.
• Present and demonstrate technical capabilities to multiple levels of audiences as an engaging storyteller.
• Collaborate cross-functionally and support customer-facing technical engagements.
• Participate in approximately 10% travel for in-person customer meetings and team gatherings.

Qualifications

Required

• 5+ years pre-sales experience selling complex, technical products OR 6+ years of professional experience supporting technical products coupled with customer-facing experience (delivery or consulting).
• Excellent communicator and presenter able to gain audience confidence.
• Engaging storyteller capable of communicating complex topics to multiple audience levels.
• Ability to build deep understanding of a customer's communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in related areas.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security is a plus.
• Experience with sales methodologies.