Staff UX Writer, AI

About the Role

UX Writing is a core design discipline at Airbnb. Our team of 40+ writers works closely with Experience Design, Experience Research, Engineering, and Design Program Management to support the product development process from beginning to end.

From concept to launch, our UX writers create industry-leading experiences for guests and hosts that meaningfully impact the success of the company. In this role, you'll shape how AI-powered, generative surfaces speak to hosts and you'll build the systems that keep that voice consistent as models change. You'll help set the standard for how our team partners with Engineering to define the ideal experience, evaluate generated output, and iterate to improve the product, and you'll bring the rest of UX Writing along with you.

Responsibilities

• Lead all work related to words across multiple projects within a single initiative, including creating clear, concise copy and training large language models that generate copy
• Develop inspiring, strategic ideas based on product requirements, data, and/or research
• Set the quality bar for AI-generated content: write guidelines and examples, grade and rank model outputs, and calibrate VJs
• Drive consensus with stakeholders and/or partners on content recommendations
• Manage copy deadlines and deliver detailed copy across multiple projects
• Connect with critical cross-functional partners including Design, PM, Legal, Accessibility, and Localization
• Join writing team crits to present work and help sharpen teammates' work
• Present content and design work to directors, executives, or other stakeholders
• Set the bar on every surface with judgment and taste

Qualifications

• 10+ years of experience in UX writing, content design, or content strategy
• Proven ability to lead content/copy work from concept to detailed design
• Experience in LLM prompting, generative AI, and model evaluation, with a point of view on training writing quality into a model
• Proven systems thinking and product strategy
• Experience building systems—guidelines, reference examples, evals—that scale across a team
• Experience writing content principles, messaging frameworks, and style guides, and adapting them into guidelines a model can be trained and evaluated against
• Proven ability to collaborate with cross-functional teams in all stages of design and build
• Proven ability to lead systems work from concept to detailed design, including defining net-new process where none exists
• Comfortable working independently in a fast-paced, ambiguous environment, with flexibility to adjust course
• Familiar working alongside other design disciplines in Figma
• Experience working with and presenting to executive teams
• Solid understanding of user experience design principles and interaction patterns
• Passion for Airbnb's mission, commitment to diversity, and global mindset

Location Requirements

• This position is US Remote Eligible (leaning toward PST hours), with occasional work at an Airbnb office or offsites.
• Candidates must live in a state where Airbnb, Inc. has a registered entity.