IT Systems Engineer, Mobile Client Platform Engineer

About the Role

The Endpoint team (Client Platform Engineering) manages the laptops and handsets every Anthropic employee works on, plus the infrastructure underneath them. We treat the fleet as a distributed platform, not a collection of devices, and every piece of configuration ships as code through pull requests, CI, staging, and a canary group. Today the mobile side of the fleet is BYOD. This role exists to change that. You will design and implement a corporate-issued mobile device program (managed company phones and managed Apple accounts) in every region Anthropic operates in, and take it from early design to production.

Responsibilities

• Design the corporate-issued mobile device program: device standards, what we issue to whom, and how the program grows from a first region to everywhere Anthropic operates
• Own the global logistics of issuing hardware: procurement partners, regional coverage, spares, and refresh cycles
• Bring mobile configuration into the team’s config-as-code pipeline so mobile policies are reviewed, tested, and progressively rolled out like the rest of the fleet
• Build zero-touch enrollment: Apple Business Manager and ADE with managed Apple accounts on iOS, the zero-touch equivalent on Android, so a new phone works the first time without hands-on setup
• Own policy, compliance, and device lifecycle for the corporate fleet, from issue to wipe
• Build telemetry on the corporate fleet: which devices are checking in, OS and patch state, drift between reported and actual state
• Own managed app distribution for mobile, from app approval through update rollout
• Partner with Corporate Security on device posture, device trust signals, and travel devices for international trips
• Decide how corporate-issued and BYOD coexist, and own that boundary as the program rolls out

Qualifications

• Owned a global or multi-region mobile device program end to end, with 8+ years managing corporate fleets at thousands-of-devices scale
• Deep knowledge of iOS device management: enrollment flows, Apple Business Manager and ADE, APNs and certificate lifecycle, declarative device management
• Experience with Android device management and ability to work in a mixed fleet
• Treat device configuration as code and moved past clicking in consoles
• Experience running the infrastructure under an MDM, not just administered a SaaS console: self-hosted MDM server, AWS, Terraform, and configuration that ships as code
• Built or launched a corporate device program and can decide how it coexists with BYOD
• Ability to solve ambiguous problems that touch several teams
• Clear technical communication
• Python and shell scripting proficiency
• Experience with modern MDM or UEM platforms
• GitOps and CI for configuration management

Bonus Qualifications

• Managed ChromeOS devices alongside a mobile fleet
• Ran a device program across multiple regions and handled associated logistics
• Built automated, progressive rollout systems with promotion gated on telemetry
• Proficiency in Swift for building device tooling
• Experience using LLMs to automate operational work