Senior Operations Manager, Ambient Infrastructure

About Commure

At Commure, we're building the AI Operating System for healthcare, the foundation that defines how care is delivered, documented, and financed. Our platform spans the full care journey: Ambient AI and Dictation eliminating documentation burden at the point of care, intelligent Agents automating patient and revenue workflows, and autonomous RCM processing billions in claims, all on a single AI-native platform integrated with 60+ EHRs.

About the Role

This is not a conventional scope management role. You'll serve as the decision-maker and process architect for every request that falls outside standard product boundaries, fielding escalations from Sales, Operations, and Account Management, evaluating feasibility and business fit, and driving fast, defensible resolutions. You'll sit at the intersection of product, operations, and customer service, holding the line on scope while remaining a trusted partner to the business and building the systems that make both possible at scale.

Responsibilities

• Own EHR Credentialing operations across a team of four, mapping workflows end-to-end, eliminating manual and error-prone steps through automation, and tracking key metrics (cycle time, error rate, backlog size, and automation coverage).
• Provide the operational backbone for Business Operations, owning onboarding, offboarding, and documentation management workflows to ensure ongoing compliance.
• Codify exceptions triage, credentialing, and BizOps workflows into documented playbooks.
• Leverage AI tools and internal platforms to eliminate manual work.
• Establish the team's operating cadence through weekly reviews, SLA reports, and cross-functional syncs.

Qualifications

Required

• 5–8 years in operations, product operations, or technical operations, ideally in high-growth SaaS or healthcare technology.
• Demonstrated experience owning cross-functional processes requiring triage, judgment, and stakeholder alignment.
• Experience managing a small team, setting priorities, tracking output, and holding people accountable to SLAs while balancing competing commercial and operational needs.
• Hands-on experience with SQL and BI or internal tooling platforms (Looker Studio, Retool, Power BI, Tableau, or similar) to build reporting stakeholders use.
• Strong process design instincts: ability to think in systems, document them clearly, and build playbooks that survive personnel changes.
• Exceptional written and verbal communication skills (writing policy documents, exception recommendations, executive summaries).

Preferred

• Background in healthcare technology, EHR systems, or clinical workflow operations with familiarity in the credentialing landscape.
• Experience in BizOps, GTM Ops, or Revenue Operations supporting Sales or Account Management teams, ideally at the boundary between Product and commercial functions.
• Familiarity with AI tools and LLMs for automating repetitive workflows, and experience with low-code platforms like Retool or Vercel.
• Adaptable, organized systems thinker who proactively manages upward and creates clean, transparent, and repeatable processes.