Support Engineer (APAC - Weekends)

About the Role

Supabase is seeking Support Engineers to provide world-class developer support for anyone experiencing issues or seeking guidance when using Supabase. The support team is globally distributed with a strong focus on minimizing time to fix, and works closely with the product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels (e.g., GitHub Issues & Discussions).
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases, and improve test coverage if experienced with testing.

Qualifications

Required

• 3+ years of experience providing developer support to technical customers.
• Proficient in SQL (ideally PostgreSQL) with comfort writing complex SQL queries.
• Excellent communication skills and fluency in English.
• Skilled in using Linux/Unix operating systems and the command line.
• Experienced working with GitHub Issues and Discussions.

Preferred

• Database administration experience.
• Familiarity with popular JavaScript frameworks like React, Vue, and Svelte.
• Experience with Node.js.
• A degree in Computer Science.

Timezones & Logistics

• Full-time permanent position with four 10-hour shifts covering weekends during APAC hours: 00:00–10:00 UTC (Friday through Monday).
• Primarily seeking candidates in Southeast Asia or India time zones.