Principal Presales Engineer, ISV HLS

About the Job

Twilio's Principal Presales Engineers are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions.

As a Principal Presales Engineer, you will be fully autonomous, capable of driving the technical side of all but the most complex opportunities independently. You will provide leadership and deal support within the Solutions Engineer organization, driving the design and execution of medium to large projects with feedback from other engineers, participating in architectural decisions on the team, and coordinating with other Twilio teams such as product.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Help customers achieve success by leading the technical and product sale, recommending best-practice solutions, and guiding them on how to use Twilio’s APIs.
• Establish yourself as a trusted advisor to customers by leading discovery on customer technical pains to design, demonstrate, and present innovative solutions.
• Build and present highly interactive, complex, and engaging customer product demonstrations showcasing Twilio’s Communications Products.
• Take initiative to identify and solve problems for both customers and internal organization.
• Contribute to the broader Twilio Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.
• Mentor less experienced Solutions Engineers.

Qualifications

Required

• 8+ years pre-sales experience selling complex, technical products or 10+ years of professional experience supporting technical products coupled with customer-facing experience (delivery or consulting).
• Excellent communicator and presenter able to gain audience confidence.
• An engaging storyteller capable of communicating complex topics to multiple levels of audience.
• Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution.
• Previous software development experience or working knowledge in one or more of the following areas: Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.
• Bachelor’s and/or Master’s degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired

• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.

Travel & Location

• Approximately 25% travel is anticipated.
• This role is remote-first, but is not eligible to be hired in CT, NJ, NY, WA, PA, or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.