Manager, Site Reliability Engineering

About the Role

Okta authenticates, authorizes and provisions millions of users a day. The service is hosted on Amazon Web Services (AWS) across multiple availability zones and geographically separated regions, designed for high throughput and 99.999 availability. We are looking for a technical leader to help continue scaling the service with reliable, cost-effective, and efficient infrastructure, processes, and tooling.

As the Manager of Infrastructure Platform and Shared Services, you will oversee multiple teams focused on Edge networking, K8s platform, CI/CD, Observability, automation platform, and tooling.

*Note: This position requires 2 days a week in our San Francisco Office.*

What You'll Be Doing

• Managing a team of SREs supporting various workloads and teams that support our IDaaS platform.
• Drive the microservice journey, DevOps maturity, and workload reliability in tandem with architects and teams across the organization.
• Accelerate the velocity of SRE and product engineering by developing powerful tooling, intuitive self-service capabilities, and robust self-healing patterns.
• Lead, mentor, and grow a high-performing team of engineers and managers across platform, infrastructure, and shared services domains.
• Perform engineering design evaluations and ensure completion of projects within resource, budget, and scheduling constraints.
• Improve SDLC processes for Cloud infrastructure as code, including CI/CD pipeline maturity, change management, and release management.
• Manage service and business expectations and prioritize resource allocation.
• Maintain deep knowledge of industry best practices, evolving trends, and technologies.

Qualifications

• 3+ years of experience in technical leadership and people management.
• Extensive experience using Agile and DevOps methodologies to build product infrastructure and shared services at scale.
• Experience running large-scale infrastructure platforms supporting a SaaS/Cloud service in a public cloud, preferably AWS. Experience supporting a multi-cloud environment is a plus.
• Strong expertise in cloud-native architectures, containerization (Kubernetes), IaC (Terraform), and CI/CD pipelines.
• Strong background and hands-on experience in software development, PaaS, and automation.
• Deep experience building and operating observability platforms and monitoring tools (Grafana, Splunk, APM, etc.) in a large-scale environment.
• Effective verbal, written communication, and interpersonal skills.
• Computer Science degree or related degree, or equivalent experience.

Additional Requirements

• This position requires the ability to access federal environments and/or protected federal data. As a condition of employment, the candidate must be able to submit documentation establishing U.S. Person status (e.g., U.S. Citizen, National, Lawful Permanent Resident, Refugee, or Asylee per 22 CFR 120.15) upon hire.