Application Engineer, Injection Molding

Role Overview

Xometry is seeking an Application Engineer, Injection Molding to join our team. In this role, you will act as a critical link between customers, the sales team, and engineering efforts, supporting industries such as aerospace, defense, commercial, automotive, industrial, and medical devices. You will leverage injection molding expertise to analyze customer requests, provide design-for-manufacturing (DFM) feedback, and shape custom manufacturing solutions.

Responsibilities

• Analyze and Prepare RFQs: Retrieve and organize quote request information from various channels, including RFQ documents, 3D CAD files, and 2D drawings.
• Customer Engagement: Proactively engage with customers to clarify requirements and address any discrepancies in documentation.
• Technical Review and Quoting: Conduct thorough reviews of 3D models and 2D drawings to provide design-for-manufacturing (DFM) feedback and support the creation of accurate quotes using internal systems and approved methodologies.
• File Optimization: Perform basic file modifications and repairs using software such as SolidWorks, Inventor, or Magics to ensure manufacturability.
• Database Management: Maintain and update quote databases in real-time to ensure data accuracy and accessibility.
• Customer Support: Respond to service requests via Zendesk and email, providing direct assistance or escalating to subject matter experts when necessary.
• Cross-Functional Collaboration: Work closely with Applications Engineering and Sales to define and package custom requests for customer delivery.

Qualifications

• Associate degree or higher in a technology field, or equivalent practical experience.
• Strong interest and aptitude in technical tools, including experience with or willingness to learn 3D CAD software (SolidWorks, Inventor, Magics) and 2D drawing review.
• Demonstrated technical aptitude to quickly grasp general technical aspects of various manufacturing technologies.
• Customer-service oriented with excellent communication skills.
• Vocational training or direct experience in injection molding is highly desired.
• Familiarity with die casting, stamping, and metal extrusion is a plus.