Senior Software Engineer, Cloud Customer Tooling

About the Role

We are seeking a Senior Software Engineer to join the Admin Tooling team within Cloud Customer Experience (CCX). The CCX organization is at the forefront of delivering a best-in-class user experience for both internal and external users of our AI-focused cloud platform.

The Admin Tooling team owns the foundations of internal tooling to provide a secure, reliable, self-service platform that enables internal teams to move fast without giving up the governance and auditing our customers expect.

Crusoe's internal tooling requirements continue to evolve rapidly alongside the growth of the business. As a founding member of the Admin Tooling team you will be responsible for contributing to the product and technical vision for internal tooling across the company.

What You'll Be Working On

• Partner Cross-Functionally: Work closely with Product and Design, Developer Experience, Security and Customer Success teams to understand bottlenecks across the company and propose new processes and software solutions to address them.
• Drive Architectural Vision & Strategy: Own the end-to-end technical roadmap for the admin tooling stack. This includes AuthN and AuthZ systems, API and microservice design, and client interfaces including Web, CLI and MCP.
• Own Critical Systems: Maintain and extend existing internal tools that enable customer interactions, complex datacenter operations and other business-critical functions.
• Mentor and Lead: Set team engineering practices, drive design reviews, and mentor junior and mid-level engineers to build a high-performing engineering culture.

What You'll Bring to the Team

• 5+ years of software development experience, including programming with modern compiled languages such as Go, Rust, Java, or C++. Our services are primarily written in Go.
• Exceptional ability to talk directly with end users, empathize with their problems and align on a solution that is technically sound and solves those problems.
• A proven track record of quickly and efficiently understanding problems and delivering software to address those problems.
• Proven ability to design and scale fault-tolerant distributed systems and develop managed cloud services.
• Experience defining SLOs, instrumenting services with metrics, logs, and traces, and using that signal to debug production issues.

Bonus Points

• Experience with RBAC/Permissioning systems
• Experience with TypeScript/React
• Experience with internal tooling/developer platforms such as Retool or Backstage