Senior Cloud Support Engineer I

About the Role

As a Senior Cloud Support Engineer I at CoreWeave, you will be on the front lines supporting our Kubernetes-powered HPC cloud infrastructure. You will collaborate hands-on with engineers and researchers to resolve issues impacting mission-critical applications and AI training workloads.

Please note: This is a 24/7/365 team with consistent shift work, participation in on-call rotations, and occasional after-hours and holiday coverage.

Responsibilities

• Guide and mentor team members in technical skills and troubleshooting across disciplines supported by CoreWeave.
• Provide real-time coaching and feedback, reviewing tickets to identify improvement opportunities and ensure QA.
• Develop and deliver training sessions to enhance team proficiency and ticket resolution efficiency.
• Investigate, debug, and resolve customer-impacting technical issues to root causes.
• Maintain high customer satisfaction through swift, accurate, empathetic support communications.
• Design and implement troubleshooting best practices, refining processes, workflows, and playbooks.
• Act as a technical escalation point for complex or high-priority cases.
• Lead the creation of documentation, tutorials, and how-to guides.

Qualifications

Minimum Qualifications

• Bachelor’s degree in Information Science/Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field, or equivalent practical experience.
• 5+ years of experience in cloud support, systems administration, or technical support-focused roles.
• Proven hands-on work experience with Kubernetes.
• Experience with networking, load balancing, storage volumes, observability, node management, HPC, and Linux system administration.
• Experience with observability tools such as Grafana.
• Proven ability to mentor and guide team members.
• Strong troubleshooting and ticket-review QA skills.
• Excellent written and verbal communication and technical presentation skills.

Preferred Qualifications

• CKA (Certified Kubernetes Administrator) certification.
• Experience with training, coaching, and creating onboarding materials.
• Experience operating in a fast-paced, global, 24/7 support environment.
• Ability to travel up to 10% (~25 days/year).

Export Control Requirements

Must be a U.S. person (U.S. citizen, permanent resident, refugee, or asylee) or eligible to access export-controlled information without requiring special licensing.