Forward Deployed Engineer, Infrastructure Specialist (Middle East)

About North

North is Cohere's AI workspace platform designed to revolutionize the way enterprises utilize AI. It offers a secure and customizable environment, allowing companies to deploy AI while maintaining control over sensitive data. North integrates seamlessly with existing workflows, providing a trusted platform that connects AI agents with workplace tools and applications.

Why This Role?

This role offers a unique opportunity to shape how enterprises harness the power of AI in real-world applications. As a bridge between our core North product and our clients’ engineering teams, you’ll be at the forefront of solving complex problems and securely integrating AI into critical sectors such as finance, healthcare, and telecommunications.

Responsibilities

• Lead end-to-end deployment of North in private cloud and on-premises environments, including planning, configuration, testing, and rollout.
• Partner with enterprise IT teams to assess infrastructure, security requirements, and data management practices.
• Experiment at a high velocity and with a high level of quality to engage customers and deliver solutions that exceed expectations.
• Design and implement deployment strategies tailored to client needs, ensuring compliance with data privacy and security standards.
• Troubleshoot and resolve deployment-related technical issues, providing timely solutions to minimize downtime.
• Travel to customer premises between 20-40%.

Requirements

• Experience with and enjoyment in working directly with customers.
• Experience deploying enterprise software in private/hybrid cloud environments.
• Proven experience administering large-scale production Kubernetes clusters and expertise with Helm.
• Familiarity with DevOps practices, CI/CD pipelines, and tools like Git for version control.
• Strong expertise in cloud infrastructure (Azure, AWS, GCP), networking, and virtualization.
• Ability to execute in fast-paced environments where priorities and objectives are a moving target.
• Fluent in Arabic and English.

Preferred Qualifications

• Familiarity with GPU node orchestration & scheduling.
• Understanding of the intersection of GPU infrastructure, inference systems, Kubernetes, distributed systems, and performance optimization.