Senior Business Systems Analyst

Role Overview

WHOOP is hiring a Senior Business Systems Analyst to support the growth and operational scaling of our wholesale and B2B channels. In this role, you will play a critical part in optimizing how orders, inventory, and fulfillment data flows between WHOOP and its wholesale partners, balancing technical acumen with operational workflows, partner enablement, and financial accuracy.

*This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.*

Responsibilities

• Autonomously partner with stakeholders across Supply Chain, Operations, Manufacturing, Finance, Engineering, and external partners to understand business needs and translate them into scalable technical solutions.
• Manage and improve business-critical operational systems including ERP, MRP, warehouse management, transportation management, inventory, and demand & supply planning platforms.
• Conceive, design, build, test, deploy, and support solutions related to inventory movement, fulfillment, logistics, procurement, manufacturing, and operational reporting.
• Lead complex cross-functional initiatives, driving alignment, execution, and accountability across technical and business teams.
• Proactively identify opportunities for process improvement, automation, and operational efficiency across systems and workflows.
• Collaborate with internal Engineering teams and external vendors on integrations, APIs, automations, and system enhancements.
• Define and execute user acceptance testing, training, and change management initiatives for end users.
• Develop documentation for technical and non-technical audiences.
• Demonstrate unusually high levels of ownership, initiative, and autonomy in solving problems and driving projects forward.
• Own initiatives end-to-end from discovery and requirements gathering through implementation, testing, rollout, and operational support.
• Be hands-on using AI platforms and tools to improve workflows, accelerate analysis, prototype solutions, and increase team efficiency.
• Coach and up-level BSAs on your team and neighboring teams through direct and indirect mentorship.

Qualifications

• BS in Information Systems, Computer Science, Business, Supply Chain, or equivalent experience.
• 4+ years of professional experience in business systems, ERP administration, systems implementation, operations technology, or related technical roles.
• Experience driving operational business processes such as supply chain, logistics, warehousing, inventory management, procurement, manufacturing, or fulfillment.
• Experience working with ERP systems such as NetSuite, SAP, Oracle, Microsoft Dynamics, or similar platforms.
• Strong ability to translate business processes into scalable system designs and technical requirements.
• Proven ability to independently drive projects and operational improvements in fast-paced environments.
• Strong written and verbal communication skills with a collaborative, solutions-oriented mindset.
• Demonstrated ability to quickly learn new technologies, systems, and business domains.
• Self-starter mentality with a high degree of ownership and accountability.
• Strong experience and commitment to embracing and leveraging AI tools in day-to-day tasks.

Bonus Qualifications

• Experience with SQL, reporting, or data analysis tools.
• Experience with WMS, TMS, MRP, or related supply chain platforms.
• Experience working with APIs, integrations, middleware, or automation platforms.
• Familiarity with EDI workflows and partner integrations.
• Experience in high-growth consumer products, ecommerce, logistics, or manufacturing environments.