IT Support Engineer

About the Role

The IT Operations team keeps Anthropic running — we make sure every employee can do their best work without friction. We're seeking an IT Support Engineer who combines deep technical skills with a genuine service mindset and sound judgment.

You'll handle support challenges across our primarily macOS environment while contributing to operational improvements that help us scale, working closely with IT Engineering and Security.

Responsibilities

End-User Support

• Triage and resolve issues across hardware, software, networking, and accounts via ticketing system, Slack, and in-person.
• Diagnose and resolve issues across macOS, ChromeOS, iOS, Android, and core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian).
• Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement.
• Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs).
• Handle escalations requiring cross-team coordination.
• Participate in an on-call rotation for urgent issues outside business hours.
• Provide hands-on support for user technology, AV systems, conference rooms, and printers.

Communication & Documentation

• Communicate clearly with users of all technical levels.
• Write and maintain internal documentation including runbooks, how-to guides, and knowledge base articles.
• Identify patterns in support requests, surface recurring issues, and identify opportunities for automation or systemic solutions.

Operational Improvement

• Help streamline onboarding and other high-volume operations as the company scales.
• Contribute to automation efforts.
• Maintain and improve device management, identity, and access systems.
• Assist with scripting (Bash, Python) to automate repetitive tasks.

Qualifications

Minimum Qualifications

• 7+ years of hands-on IT support experience, ideally in a fast-paced or high-growth environment.
• Demonstrated experience supporting macOS endpoints; comfortable supporting ChromeOS, iOS, and Android.
• Significant experience with Google Workspace administration.
• Experience with Slack administration (workspace management, permissions, troubleshooting).
• Substantial experience supporting and administering additional SaaS tools.
• Understanding of identity and access fundamentals (SSO, MFA, directory services).
• Familiarity with MDM fundamentals and endpoint management concepts.
• Experience with basic scripting (Bash or Python) for automation.
• Bachelor’s degree or an equivalent combination of education, training, and/or experience.

Preferred Qualifications

• Familiarity with zero-trust security concepts and endpoint security tooling.
• Experience with networking basics (DNS, DHCP, VPNs, networking fundamentals).
• Contribution to IT projects beyond day-to-day support (migrations, tool rollouts, process redesigns).
• Experience using AI tools to improve personal or team productivity.

Work Arrangement

• Based in San Francisco, Seattle, New York, or Washington DC office with an expectation of 4 days per week in-office.