Product Builder, AI Insights

About the Role

Figma’s AI Insights team, within Research, is hiring a builder with exceptional design craft and deep AI fluency. You will report to Noam Segal, Director of AI Insights.

You will build internal AI products that help Figmates understand our customers and their needs. These products will scale customer intimacy across Figma and inform product and business decisions.

You enjoy figuring things out by making them. You own products from the first idea through design, building, evaluation, and adoption. You build primarily with AI tools and apply strong design and product judgment throughout. You ship early, improve rapidly, and hold internal experiences to the care expected of customer-facing Figma products.

This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States.

Responsibilities

• Identify where Figmates need better customer understanding. Choose opportunities where an internal product can make a meaningful difference
• Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions
• Use AI tools to build and ship internal products. Own the work from initial concept through launch and continued use
• Ship focused versions early. Improve them rapidly through feedback, actual use, and careful attention to interaction and visual details
• Define a high quality bar for AI behavior, evidence quality, and usability. Build evaluations that expose failures and verify improvements
• Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption
• Demonstrate what you build, explain your decisions, and share reusable tools and practices. Measure whether the products improve customer understanding

Qualifications

• Demonstrated exceptional design craft through a background in UX or product design, with strong interaction design, visual judgment, and the ability to simplify complex workflows without sacrificing important details
• Built and shipped impactful products by turning ambitious ideas into working solutions using AI tools, demonstrating significant hands-on contributions, strong execution, and sustained value beyond initial prototypes
• Applied deep AI fluency to build sophisticated workflows that connect models, data, and tools, troubleshoot failures across prompts and integrations, and translate emerging capabilities into effective products
• Exercised strong product judgment by identifying unmet user needs, translating complex customer information into intuitive experiences, and making thoughtful tradeoffs across scope, quality, and speed

Bonus Points

• Academic background in design, interaction design, or human-computer interaction
• Track record in customer research or in building research platforms and tools that help employees explore customer evidence
• Experience aligning teams around product priorities, communicating a clear point of view, and driving adoption by resolving competing needs with clear tradeoffs
• Experience building evaluations based on realistic tasks to verify the accuracy, evidence quality, and usability of AI-powered products
• Familiarity with Figma’s products

Interview & Application Notes

• To ensure integrity and connection, candidates are required to keep cameras on during video interviews.
• In-person onboarding attendance is required if hired.
• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.