Principal Presales Engineer

About the Job

This position enables our customers to build the future of communications. The Principal Presales Engineer role is a critical part of the sales team, responsible for delivering the technical win for customer accounts. They lead the technical pre-sales relationship, propose technical architectures, demonstrate the product, anticipate concerns, and offer creative solutions to build customer trust in Twilio solutions.

As a Principal Presales Engineer, you will be fully autonomous, capable of independently driving the technical side of complex opportunities, providing leadership and deal support within the Solutions Engineer organization, driving project design and execution, participating in architectural decisions, and coordinating with cross-functional teams like product.

Responsibilities

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, demonstrations, Proof-of-Concept, RFP, design documentation, technical presentations, and enablement sessions.
• Lead technical discovery sessions with customers to uncover their needs and difficulties, demonstrating capability to address their challenges effectively.
• Build and present powerful and complex presentations and product demos to showcase the capabilities of Twilio Communications Products.
• Establish yourself as a trusted advisor to customers, introducing innovative solutions and architectures that catalyze and propel innovation.
• Contribute to the broader Solutions Engineering community through knowledge sharing, constructing demonstration materials, and creating reusable presentations.

Qualifications

Required

• Minimum of 8 years in a solutions engineering (presales) role specializing in the sale of complex technical products, or 10+ years of professional experience supporting technical products alongside customer-facing experience (particularly delivery or consulting).
• Previous software development experience in one or more of the following:

- Backend (Java, C#, Node.js, Python, PHP)
- Web development (JavaScript, HTML/CSS, frontend frameworks like React, Vue.js, Angular)
- Building with REST APIs

• Excellent communicator and presenter able to gain audience confidence.
• Engaging storyteller capable of communicating complex topics to multiple audience levels.
• Ability to build a deep understanding of customer communications needs and guide them to technical solutions.
• Customer-focused problem solver adept at balancing technical innovation and customer priorities.
• Excellent time management and prioritization skills in a fast-paced environment.
• Bachelor's and/or Master's degree in a technical discipline (Engineering, Mathematics, Computer Science) or equivalent practical experience.

Desired

• Experience with new business accounts and evangelizing new use cases and technology.
• Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture.
• Previous experience in Telecom, SIP, Contact Center, or Security.
• Experience with sales methodologies.

Additional Details

• Travel: Approximately 25% travel is anticipated for customer and team connections.
• Location Restrictions: Remote role, but not eligible to be hired in CT, NJ, NY, WA, PA, or surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA.