Technical Support Engineer (TSE) Intern

About the Role

Tanium's Technical Support Engineer (TSE) Intern supports the customer organization serving enterprise customers, including the U.S. Department of Defense and over half the Fortune 100. Interns help resolve technical issues, answer technical questions, and improve customer satisfaction through reactive and proactive support, with 1:1 mentorship, team triage, and shadowing opportunities.

Schedule and Location

• Full-time internship from June 7, 2027 through August 13, 2027.
• Hybrid in Addison, TX, with at least three days per week in the office.

Responsibilities

• Work with a dedicated TSE mentor on customer problems involving security, operations, asset management, and risk management.
• Help triage technical issues, engage customers, and conduct root cause analysis on live Tanium production implementations.
• Support work involving forensics, cyber threat intelligence, incident response, compliance, vulnerability scanning, patching, integrity monitoring, and automation.
• Assist customers with Tanium platform and module upgrades.
• Partner with other TSEs on assigned support cases.
• Shape, execute, and deliver special projects with fellow interns.
• Develop a deep understanding of the product and how to support, operate, and integrate it.
• Learn to document best practices, track activity, record root causes, and produce accurate reports.
• Rigorously test the product in a home lab environment.

Qualifications

• Authorization to work in the U.S. now and in the future.
• Availability for the full internship schedule.
• Current undergraduate enrollment at a college or university, with graduation expected in December 2027 or Spring 2028.
• GPA of 3.5 or above.
• Some experience with endpoints, networking, or operating systems/servers.
• Passion for delivering an excellent customer experience.
• Ability to work independently with good judgment and attention to detail.
• IT help desk experience preferred; other customer-facing experience is a plus.

Compensation and Benefits

• Estimated hourly pay of $27.00; actual pay may vary based on education, skills, training, experience, and other factors.
• Interns are eligible for 401(k) matching and a monthly communications reimbursement allowance.
• Team members receive five days of volunteer time off; interns and contractors become eligible after 90 days of employment.

Application and Interview Information

• Tanium employees communicate only from @tanium.com email addresses, conduct video interviews, and never ask applicants for money.
• For accommodations during the application, interview, or pre-employment process, contact accommodations@tanium.com.