DevOps Engineer, Edge and Developer Experience (Remote Eligible in Bulgaria)

About the Role

We are seeking a DevOps Engineer II to join the Edge and Developer Experience team. Our team collaboratively operates Smartsheet's high-performance edge proxy platform and drives the adoption of internal engineering tooling. The edge proxy serves as the entry point for all traffic across Smartsheet's commercial and FedRAMP-authorized US Government environments.

You will work remotely from Bulgaria and report to one of our engineering leaders in Bulgaria.

Responsibilities

• Contribute to the edge proxy platform: Assist in maintaining, upgrading, and extending a high-performance reverse proxy. This includes writing Go and Python automation, managing container images on hardened Linux bases, and working with CDN and traffic management capabilities.
• Build and maintain cloud infrastructure as code: Implement Terraform/Terragrunt modules and live environment configurations for EKS clusters, load balancers, IAM roles, and supporting AWS services.
• Operate Kubernetes clusters: Assist in managing multi-region EKS deployments via GitOps workflows (e.g., FluxCD, ArgoCD) and Helm charts.
• Support CI/CD pipelines: Help design, maintain, and improve shared GitLab CI/CD pipeline templates used across team repositories, embedding DevSecOps guardrails.
• Automate operational toil: Build tooling for tasks such as container image patching, EKS AMI rotation, and automated patching cycles.
• Manage observability: Help provision and maintain Datadog SLOs, monitors, and dashboards; participate in the team's on-call rotation responding to incidents.
• Support Developer Experience initiatives: Assist in the rollout and integration of various platforms to reduce cognitive load for engineering teams.
• Apply AI tools: Leverage AI-based workflows within your domain to improve project execution, infrastructure design, and debugging.

Qualifications

Required

• 2–4 years of experience in DevOps, Platform Engineering, or Site Reliability Engineering.
• A BS or MS in Computer Science, Engineering, or a related field, or equivalent industry experience.
• Hands-on experience with Terraform for managing cloud infrastructure.
• Experience with Kubernetes operations and AWS services (EKS, VPC, IAM, ECR).
• Proficiency in at least one general-purpose programming language — Go or Python preferred — for building operational automation.
• Experience designing or maintaining CI/CD pipelines (GitLab CI/CD preferred).
• Familiarity with container image security practices and GitOps workflows.
• A strong operational mindset with a willingness to participate in on-call rotations and incident response.
• Excellent verbal and written communication skills; fluency in English is required.
• Familiarity with leveraging AI-based workflows to author or maintain code/infrastructure.
• Legally eligible to work in Bulgaria on an ongoing basis.

Nice to Have

• Understanding of reverse proxies, API gateways, or load balancers (NGINX, HAProxy, or equivalent).
• Familiarity with FedRAMP or AWS GovCloud operational constraints.
• Experience managing Datadog resources via infrastructure as code.
• Experience integrating internal developer portals or feature flag management tools.